EngineReviews of engine.com

I had some issues with a sales representative at Engine that were quickly resolved when I complained. I appreciated how they received feedback and worked to make my experience better.

Have used them for years and have generally been happy with their pricing. I have never had to deal with customer service till this time. I attempted to charge the stay (I selected non refundable with flex) to my credits but must not have saved them as my default. Within 15 minutes I did a chat with CS where it was clear they didn't understand that I was just change the billing. They said they were get back to me but never did. I then tried calling. Again, they didn't seem to understand that I was just looking to change the billing. After my call I got an email explaining I could not cancel my reservation (again nothing said about changing billing). Again I called, went through the drill again where this time they said they were unable to change the billing. I asked for a supervisor, was told it would be just a couple of minutes and then was told they would need to call me back or could respond by email (I requested a phone call). I got email again saying the reservation could not be cancelled and no mention of the change in billing. I know it was my mistake but very disappointed with customer service.

This company is horrible. I have had a sales person call me and email . I have told him several times to stop calling us. He is now leaving messages on everyone in our companies voicemail. I have called the company to have this stopped and they refuse to let me speak to anyone about this matter. They have been calling and harassing us for months at this point. No means no

I told my agent that I wanted a block for multiple hotels because I’m having a big wedding with people who have vastly different budgets. They only booked one hotel for me and I told her that I felt like the price was high and instead of trying to renegotiate a price on my behalf she tried to sell me into getting it. In order to get the other hotels, she said I would have to do a separate request after I close the deal with the current hotel she found an offer for (which she was getting commission for). After closing the deal, I got a separate agent for the other hotels and never heard from the original agent again! After THREE months, I still have not been proposed any offers from the specific hotels that I requested. At this point, I’m reaching out to the hotels myself. Luckily I live in a small town where people are sweet, so they’ve gotten back to me right away. However, the highest priced hotel here is cheaper than the deal I signed with the Engine agent and I feel ripped off to be honest. I will NEVER use Engine again.

I booked with Engine to stay at a hotel in Boston in July and our stay was in October. When I got into the hotel room there was no heat and it was freezing cold. I tried dealing directly with the hotel staff who, upon departure took my email and said he could refund me my full payment once speaking to his manager. Long story short, Engine keeps telling me they contacted the hotel and said they can’t refund my money, but speaking with the hotel, they say they refunded Engine already and that Engine needs to refund me. I have been going back and forth with both parties since October 18th when I was still at the hotel and this still isn’t resolved!

They're consistently significantly higher priced then the other platforms. I would like to know how They're profitable

Lesson of the day: Don’t waste your time waiting on people who clearly can’t get their act together. I created a profile, set up the event, crickets—no response. Make a review, when suddenly they pop up saying they couldn’t find my email… yet somehow managed to email me yesterday about a comment I made. 🤔 Make it make sense. So, I rolled up my sleeves, did the legwork myself, and found a hotel for my guests for $99/night. 💪✨ Moral of the story: if you want something done right, skip the middleman and just do it yourself.

Sales person Eric Gerner cold called me, I made it very clear that the only way a 3rd party setup would work is if it sku'd correctly as marriott/delta - he informed me that it did, which was intriguing as I know of no other software that does (credit card pass through is how they make their money), and I asked how they made their money, supposedly it was off of a small % of the savings they supposedly provided. To be honest I think he was new, but annoyed that he wasted 20mins of my day, then a scheduled presentation, and another 30 mins to find out they operate EXACTLY as I said I was not interested in (We use marriott/delta points heavily for employee travel, gifts and owner travel at a far greater than 2% cash back value). TRAIN YOUR SALES PEOPLE BEFORE COLD CALLING!