EngineReviews of engine.com

i am yet to be in contact with cust. service...but. working out of town and staying at a hotel paid for by the company .needed a card for "incidentals"not thinking about it i used my master card.my debit mstr crd. i now have a charge on my card,bank account for $150.bank statement has(hotel) name listed.the hotel has printed out my complete folio wich has no $150 charge.it does however have the name "hotelengine inc" printed at the top of said folio.hopefully i can get in contact with cust.serv.and this will be rectified.

Have used them for years and have generally been happy with their pricing. I have never had to deal with customer service till this time. I attempted to charge the stay (I selected non refundable with flex) to my credits but must not have saved them as my default. Within 15 minutes I did a chat with CS where it was clear they didn't understand that I was just change the billing. They said they were get back to me but never did. I then tried calling. Again, they didn't seem to understand that I was just looking to change the billing. After my call I got an email explaining I could not cancel my reservation (again nothing said about changing billing). Again I called, went through the drill again where this time they said they were unable to change the billing. I asked for a supervisor, was told it would be just a couple of minutes and then was told they would need to call me back or could respond by email (I requested a phone call). I got email again saying the reservation could not be cancelled and no mention of the change in billing. I know it was my mistake but very disappointed with customer service.

I told my agent that I wanted a block for multiple hotels because I’m having a big wedding with people who have vastly different budgets. They only booked one hotel for me and I told her that I felt like the price was high and instead of trying to renegotiate a price on my behalf she tried to sell me into getting it. In order to get the other hotels, she said I would have to do a separate request after I close the deal with the current hotel she found an offer for (which she was getting commission for). After closing the deal, I got a separate agent for the other hotels and never heard from the original agent again! After THREE months, I still have not been proposed any offers from the specific hotels that I requested. At this point, I’m reaching out to the hotels myself. Luckily I live in a small town where people are sweet, so they’ve gotten back to me right away. However, the highest priced hotel here is cheaper than the deal I signed with the Engine agent and I feel ripped off to be honest. I will NEVER use Engine again.