Max EstradaReviews of enailcouture.com

Covid shipping is long. And I know as I work for postal. Period. Stop bashing him. This is absurd, he has no control on any of it. It’s post offices world wide and planes not going. Stop it already

I order my items back in May 2020 and still haven’t received my items. They send a generic email to everyone letting them know that they’re under a stay at home order. I just don’t understand why they won’t allow people to cancel their Orders. Waiting this long is unacceptable. This will be the last order placed with them. I will order from a company that cares for their customers and treat them with respect.

Placed my order May 23. It's now August 11.... I was told last month my order would ship beginning of July. They won't even give order numbers they are working on anymore and btw the phone number to contact them is 520-573-7142 They took it off the website...

Yes it did take a long time from ordering to ship but once shipped it was to be with in days. I was missing an item but I wrote an email with pictures of what I received and my shipping slip. The next day I had an email saying the will not only send me my missing item but send it with my other order that was just placed and ship them out ASAP. Be patient they are doing everything they can to get to your orders and have amazing products and great company.

I have never experienced such poor customer service like this from a company before. The fact that there are so many reviews here about the SAME exact issue speaks volumes on the “care” they show towards the people who cared enough to buy his products. I have an order I’ve been waiting on since May 22nd and I’ve not gotten any updates on the status of my shipping, no apologies for it being so late or anything!! It’s been WAYYY past the 30 day processing wait they’ve put people through since the shutdown and still no news at all. I don’t care if his products are even good, cuz at this point the whole experience has been sh***y!! Hopefully he’ll get a wake up call when he sees nobody rockin’ with his stuff in the future smh!!! Ohhh btw, here’s a number to reach them by since they don’t have one on their website (520) 573-7142. Good luck 💁🏾‍♀️.

WELL I HAVE ALWAYS WANTED TO ORDER FROM THIS COMPANY AND WAS VERY EXCITED ABOUT THE 123NAIL SYSTEM...I AM A FIRST AND LAST TIME CUSTOMER...I PLACED MY ORDER ON 5/11...IT IS NOW 6/24...I DO NOT CARE WHAT THE HELL IS GOING ON IT DOES NOT TAKE OVER A MONTH TO SHIP ORDERS...I STILL HAVE NONE OF MY PRODUCT THAT I ORDERED I SHOULD HAVE RESEARCHED THIS COMPANY BETTER IF I WOULD HAVE SAW THE REVIEWS I WOULD HAVE NEVER EVER ORDERED FROM THEM...I HAVE SPENT $120 AND STILL HAVE NO ORDER...SMFH...I HAVE SENT MULTIPLE EMAILS..NO RESPONSE..ITS A SHAME THAT SO MANY PEOPLE ARE DEALING WITH THIS MESS

Utterly ridiculous that anyone should have to wait months for a purchase to be shipped. I could have a home built in the time it takes these people to ship an order. It's inexcusable. Shop elsewhere if you want your order in the same year.

I'm really upset to give this rating, before the pandemic I Order from them and there was definitely a whole bunch of stuff missing so I had spent a $110 for the 123 go nails and they did not send me any of the products that are supposed to come with it when I called back to let them know that I was missing said products they only sent me half the products that were supposed to come with it and I never got the rest and I didn't even get a gift cards for the loss or my trouble like most companies would offer of they screwed up so badly....so basically paid a $110 for some gel nails and an apron. Then I decided to get a couple other things and unfortunately I had to make 2 different orders which was very upsetting, bc when I emailed them they got back to me and said that they were working on orders 106 and 107 meaning that the 6 figure number starting with 106 were the orcers currently being processed & shipped...my orders started with 118 and 119. I had then emailed them again a month later and they said that they were working on orders 107 and 108 and this had been weeks later after my first email. I had made my order and it's been over 2 months I don't know what to do I've been reading online what some people have been saying and I hope that I have the same luck cause this is horrible and when I emailed them I was nothing but polite, kind, very nice, and very respectful....trying to take into account what they're going through but then I realized their state is fully green, they're completely open so I don't understand what they're saying about this pandemic being in their way I think they're just taking people's money, and I don't know if they ever plan on giving anything back. I think that's really messed up they say I can't make any cancelations because of the Covid-19 pandemic, but I think they're using it completely to their advantage and that's fuckup. I've ordered from a lot of different places and got my orders from China quicker! It just really sucks because I really love their products. I'm just shocked at how this is being handled anyway they have great products, but they just have the worst service and shipping times I has ever experienced.... ever!