Max EstradaReviews of enailcouture.com

I have been ordering from ENC for about 4 years now. I have to say that while I love the products I have an issue with the new wait times. Since the new 123 Go nails launch (which I do love) they have just been so swamped so the wait time is becoming unbearable. I shouldn’t have to wait 2 months for an order to come from 3 states away. I recommend ordering in bulk cuz the products are great or get something your not in a rush for. Wait time hasn’t gotten better since December, it actually got worse. Otherwise I would give 5 stars

I say the true, im a loyal client for a few years and no have problem until now but the experience iy was horrible. In march i do a order, this order take 3 weeks to arrive and is ok i acept and understad because all companies have issues about covid. But in may i do another order because i think arrive soon because all bussines is open in worse case i wait 2 or 3 weeks. But im so far and in tje process discover hundred os clients im same situation a lot order over 2 months. All clients start to emailed or calling but de company never respond anithing also some clients claim in Max live social media and he so disrespectful and very unprofessional front a right client claim. I decide to start a claim rush they don't respond and i start to claim to my bank thanks GOD my bank is so responsable and resolve same day TODAY but after one month and 3 weeks waiting my goods. I start second claim with after pay because a reloaded page my order is duplicated and pay 2 times same order and the can't canceled after hide new politic. Today after 2 week claim after pay they say we need to give more time to enailcouture to send my good. I say the true I'm very mad and claim my rights because i never acept pay and wait over to months to receive my goods. So i send this second email in less 5 min miracle enailcoiture created a label to send my goods. The important things to learn do not support this company and no support after pay they no look for your best interest they protect and support the vendor. I NEVER BUY ANYTHING OF THIS COMPANY AGAIN BAD CUSTOMER SERVICE NEVER SUPPORT TAKE YOUR MONEY BUT REALLY DON'T CARE YOU Look like fraud scheme they don't have products, they take our money and start to buy wholesalers or producers so i never put my work waiting very long time, i never put in risk my money and my mental peace with the horrible, unprofessional and disrespectful customer service DON'T BUY HERE

I have had the absolute worst experience with them. Which is too bad because I was excited about the items I ordered. After the purchse was made I saw on my receipt that it would take 30 days OR MORE to fulfill and ANOTHER 7-14 days to receive it (which is absolutely ridiculous because we were no longer on shutdown). Orders couldn't be cancelled either. I attempted to reach out to them several times by email and phone. I understand we were/are experiencing issues with shipping because of covid-19. However, just like other reputable companies. Max Estrada's Enail Couture SHOULD allow cancellations. During this pandemic I have ordered from Young Nails, Tones, Valentino, and a few other places. The fulfillment time has been 5-10 days for processing once they were able to start shipping again. When the country shutdown all the companies I ordered from either; stopped taking orders or had a disclaimers that work was suspended until further notice because of covid-19 (but orders could still be placed-just expect a longer delay). All of them allowed cancellations in the event consumers thought it would or might take too long. All ABSOLUTELY VERY reasonable. You can tell this company is not established and it heavily lacks experience in customer service. I had to get my credit card company involved. If you want products for your boutique/salon these are definitely not the company you need to do business with. They are very unreliable and their customer service (well there is none). Read their company reviews on Google before you place an order. I DON'T RECOMMEND at all. There are other companies that are reputable, stand by their products, and have great customer service. There's no need to purchase from a headache.

The customer service is horrible. This is my second time ordering from them . The first time they got my order wrong and had me send back the wrong product to replace with the right item. I had to pay shipping even though it was THEIR mistake. The item they sent also spilled so there was only half left. The second time I ordered, they took forever to ship. When I brought the products, on their site it warned that it would take a while to ship because of COVID, but you could cancel the order if it took too long. So after a month of not receiving anything, I sent a message asking them to cancel my order. Then they sent a message back saying, I should've canceled back in March which isn't what there website said (and the was before my order was even made-___-) when I bought the item. Had to wait an additional 2 weeks + before the items shipped. Worst customer service. Fool me once, shame on you, fool me twice, shame on me. I will NOT be ordering again.

Great product and it seems simple enough but can be a bit tricky if you don't get the nail clips. Otherwise any mistakes are easly fixed with a nail file or electric filer. Came out super cute. Will order more colors.

I spent 200+ on an order on may 6 2020........still no order! Enough said! If I could give 0 stars I would! Once I finally get the products I ordered I'll write another review on the actual product, but as for receiving it in a timely manner.....👎👎👎👎👎

Complete trash when it comes to customer service! Max Estrada this is not the last you’ve heard of me! I will make sure you regret screwing over your customers. I have the time & money to spend. By far the most disgusting service I’ve ever encountered.

I have been waiting over 5 weeks to receive my order. I placed my order April 29th and it is now June 5th. Some people I have spoken too have been waiting for 8 weeks. There customer service sucks. They make sure you know that they are not responsible for anything ounce it leaves their facility and orders will not be changed, cancelled, returned or refunded, no matter what. I have never had a company do that ever. Any other company would always make customer service and satisfaction a priority. They keep blaming shipping taking so long on the number of orders and COVID-19, but There are way bigger companies than them with way more orders, I'm sure, that have not taken 4- 8 weeks to ship. I've ordered from these companies have not encountered any shipping delays. They have AfterPay which I tried to use and it charged my card for the full amount anyway. They would not even attempt to help me fix the issue. Just said it wasn't their problem that I'd have to contact AfterPay. I still have not received my products so I can't speak for them just my experience with customer service and shipping. I finally recieved my products after over 6 weeks. I was super excited to get them on my fingers!! I had seen a few reviews that said the nails were flimsy, bit I thought it was just because they were using the stilettos and filing too much off the side witch will weekend the integrity of the nail. Anyway, I applied EXACTLY how Max does in videos. Step by step, prepped nails, prep, primer, base, etched the nails, used press on gel, cured. Used the the coffin, which have really nice C-curve so they should be stronger. Looked great!! But not even a 24 hours later, I have already bent 3 nails. Not broke, but bent all the way. Just doing normal everyday stuff. 2 was just pulling up a pair of pants just drying off with a towel. These nails are very flexible. I'm am not empressed with them. The rest of the system seems good, but the nails need to be stronger. Kinda wish I could cancel my second order. But, hoping the ballerinas won't be so flimsy.