Max EstradaReviews of enailcouture.com

Months to ship. Terrible customer service. Selling products he doesn’t have. Lies about it being made in the USA. Got my money back from my bank. Brand is so trashy from the branding to the website. Owner deletes all comments you make on their social media.

I ordered $100 worth of products May 3rd 2020 ans today is Aug 14th 2020 and my order still isn't processed!!!! They only have a generic email response and no customer service phone number or support. I am disgusted that Max is running his company this way and NOBODY SHOULD EVER WASTE THEIR MONEY HERE!!!! Max has blocked me on social media for calling him out and i wont stop. DONT WORRY THO, MY BANK GAVE ME MY MONEY BACK, BUT YOUR NOT OFF THE HOOK MAXXXXX! YOU PIECE OF COVID TRASH

They have the worst customer service! Blaming delays on Covid but Covid has nothing to do with placing an order and getting no response or update for 30 plus days. I have ordered and received several packages from their competitors in the 30 days I've been waiting on them to respond. AND refuse to refund you. This really sucks because their products are great. If I ever receive my package that will be the last time I ever shop with them.

I know, I know, the wait times... And I think the COVID is only an excuse, to be honest. There is something else going on - like the demand just overwhelming the current staff, moving to the new warehouse, hiring new employees, and, above all, adding just too many new products. Also the website... Why nobody has mentioned the website?? He has to get someone professional re-designing the website pronto. As in yesterday. The drop-down menus had become way too hard to use. Once you have to scroll through the drop-down menu, cut it. Group the products by length, shape, color, anything. Definitely have kits separate from just the tips. Same with the gel polishes color range. And don't even get me started on the photos. I have better photos of my nails taken with a phone. So excuse me while I tear my hair out every time I try to get what I need (well, want, really, LOL). Now, with all of that being said, I do love his products. I buy a lot from ali, and I have not seen anything like 123 go. Some of them claim to be Apres X, so gel, but I just don't know. To me they are different. And yes, I do have Apres as well. What can I say, I am the type of a person who has to try everything. For gel nail tips to me the test is how well they shape when pinched. 123 go - you can resize them basically by just pinching, which will give you a more pronounced C-curve and a slightly smaller nail, and it will not go back to the original shape for long enough for you to get the nail placed and baked. Acrylic nail will bounce right back, and you have to size it by filing. They also smell (stink) totally different when you're filing them off. And yes, you can get the UV flashlight off ali, and it is the same product. Probably you can get same brushes, but I don't know enough about brushes to compare. However I recently got an order from ali, and for 10 products I ordered 1 (ONE) was correct. I am still disputing that, because the seller thinks it does not matter if he sends clear short square tips, or long coffin white tips. So that sort of thing happens all over the place. But I digress. I placed my order June 2nd and I just got it on August 10th. NOT 30 days. NOT 60 days, even. But I read the reviews and decided to place an order regardless, and then read the reviews and decided to just not to bother with the complaints and take it easy. This is NOT what I usually do, but you have to pick your battles, and I had enough complaints going on as it was. Everything in order I received was correct, I love the sport length tips, they are actually long for me, but not ridiculously so, and the sizes are good as well. I wish I could just buy the replacement sizes, as with Apres, maybe some day. So right now I am pondering placing another order, just in time for the Thanksgiving. Then maybe in September one that would be a Christmas gift to myself. With that being said - I just do my own nails, this is not something I need to relay on for the clients. I would probably be pretty pissed as a business owner. Hard to plan business purchases with the shipping so delayed and unreliable. Overall to me 123 go and related products are 5 star and I don't buy a lot of other stuff from them. Like his drill is tempting at 40K rmp, but not at $300 price point. The shipping is one star off. Maybe it should be 3 stars off, but I took it easy on this one, and decided not to get as aggravated as I always do . For the next order I will maybe look into Sezzle to see if I can delay payment for delayed shipping.

BUYERS BEWARE!!! More than 2 month wait for your order and bad customer service. No email updates on your order status. Also, no disclaimer at the time of checkout. By that I mean, customer’s should have the option of being notified of the 2+ month wait time and have the option to agree to wait and customer’s should also be informed that they can’t request a refund after order is placed.

I ordered 6/19/2020 53 days later and I still haven't received my items. I would contact customer support but they barely respond. This is a total THUNDERFUCK!!! I wish he would Stop emailing and promoting more stuff when you can fulfill the current orders.

Most items Max claims are "Made in USA" are actually China knock offs. Go on Aliexpress and you'll see identical products (except they don't have his logo on them) for a fraction of the cost that's Enailcoture are selling them for. I get it that he's entitles to make a profit and on sell products but don't tout them as being "made in USA" when clearly are not. LIAR LIAR LIAR!!!!!

I just like EVERYONE else placed my order back in May 2020. I still have let to receive ANYTHING but a generated email, claiming due to covid...blah blah blah orders will take 30 days. Yaaaah IT'S AUGUST 1ST!!! still nothing! Just the good old dame generated email. They updated it with, YAY we are back in the warehouse and fulfilling orders again... then it continues to say due to covid. They have time to update their website with new products they are offering... but cant seem to produce a personalized email letting you know where the F your stuff is or when you'll get it. They as well do not tell you that you cannot get a refund till AFTER you place your order. I searched thru the entire website BEFORE placing my order as I had heard a few complaints about them. But I also heard good things too. So since there was no major red flags which would give me serious concern at the time about placing an order, so I did. I then received a confirmation email receipt and on that email receipt it said NO REFUNDS AFTER March 15th. I too have filed a complaint with the BBB of Arizona. I am thinking of contacting a lawyer and filing a class action lawsuit. 3 months later and still no product or money back. I spent over 98$ for my order!! No customer service, no number to contact, no way to get my money back, this company needs to have its license stripped, website shut down and criminal charges filed with the local court system for theft!