Max EstradaReviews of enailcouture.com

I think i love the products but i cant tell because i did’nt get them. Is 8 weeks ago and Still i received Nothing. Its zo annoying to see Max Estrada live at instagram every day...and seeing him selling products every day while the people Who buy it Get Nothing, i suggest that Max is going to help pack our orders!!! ..

Sadly, I agree with the poor customer service and poor shipping reviews. This isnt my first order. More like my fifth or sixth and honestly, they have always been slow. But this last order is really taking long and with no email responses to my inquiries. They have fantastic products but its been about 10 weeks since my order. Ive reached out to my bank, but i would have preferred my products. I really like them. When you dont communicate with your customers you breach trust, so I cant trust that patiently waiting will mean Ill eventually receive what I ordered. Its very disappointing. As much as I like thier products I will not shop with them again. As a word of advise, if you cant ship products, dont sell them or partner with a company like Amazon and have someone else ship for you. Having a great product and poor reputation means you will eventually fail. It does not matter how good your product is, if people cant trust you then they wont shop from you.

I must have had excellent luck with customer service. Like everyone else my 1st order did take almost 3 months to get to me. I didn't get all pissy until we were approaching the 3 month mark. I had called the customer service number and spoke to someone on several occasions. The one time I call and had to leave a voice-mail, I was immediately sent a personalized email about the real status of my order. There is a customer service number. If you call, you'll talk to a person. How are these people talking about bad customer service if you've never talked to anyone?? The shipping is atrocious. I won't lie. Everywhere else is shipping within 10 business days. Max doesn't really have an excuse. I believe he knows this. Also, if you scroll down to shipping in the FAQ section, it does say 30 plus business days. I guess people neglected to take the time to read but whatever. While the shipping is really bad the products are top notch. You can leave a bad review without lying or slander. Thats a lawsuit waiting to happen. All in all, the wait time is the WORST. No excuses there. The customer service is excellent. I have since placed another order with full understanding that it'll take forever and I'm fine with that.

Been waiting 2 months for my order and it still hasn’t even been processed let alone shipped. I love this companies products buts it’s not worth the terrible customer service and crappy processing/shipping time. So glad I didn’t spend hundreds this time meanwhile youtubers are still receiving their items🙄from in “PR”

If I could give them no stars I would. This is ridiculous, I wish I would have known about this site before I placed my order. I ordered $200+ of products and I still haven’t received anything. This owner and company is a joke. PLEASE DO NOT ORDER FROM THEM!!!!

Please save your money. I was so excited to purchase from this company. I ordered on July 8th not even the peak of the pandemic it was just beginning to slow down and it is now August 21 and I have not been updated on my order. I sent out an email on August 5th and got an automated message about the pandemic and how it’s making everything slow. Now although I do understand that the pandemic is making things slow I have received things from China faster than I have received these products and they’re based in the Us. Save you money please.

Been almost 2 months since I placed my order and still nothing. They don’t tell you until after payment that it takes up to 30 business days just to process and it’s been 30 for me and still nothing!!! They also stated no refunds and all sales final as they knew people would request a refund. I’m pretty sure not shipping items and not giving a refund is illegal and I’ll be looking into the matter. Do not buy from them!!! Young nails is a good company and worth a try as I went to them instead and got my order before this one.

It has been 2 months and I still have not received my order. I emailed asking for a status update. A week later and no response. This is the first time I have ordered from this company...and it will be my last!!! This is NOT how you run a business. If I ran my businesses this way, I would NOT have them for long. If I provide bad or no customer service, I would have no business. Max, get it together or your business will be no more.