Empress MimiReviews of empressmimi.com

Today is March 3, 2021. I placed an order October 10, 2020. The order arrived several weeks later, with only half the items ordered and one item the wrong size. After many, many very polite emails (I have lost count after a dozen) I STILL have not received the complete order. I was given excuses about shipping and fulfillment and customs and I STILL do not have an update as to when the missing items will be shipped. Sad to say: At this point I do not believe the order will be fulfilled, and the money I gave in good faith has been taken without intention of delivering goods.

Due to COVID and Brexit it took my package a lot longer than usual to be delivered. But Elle from Empress Mimi always gave me great advice and support. When I finally got the set I ordered I was over the moon! It is so delicate and beautiful! I definitely recommend Empress Mimi, I know I will order again :) Love, Pascale

Elle was extremely responsive. She checked my order multiple times and asked me to follow up if I still had not received my package. After about a month of waiting and following up a couple times, they realized there was a glitch with my address and it did not match my shipping address. They sent out a replacement and am completely satisfied with the service I got from Elle! Thank you.

I can’t say enough about Empress Mimi!! This is my second year with them and I adore every box they send it’s like my own little monthly surprise treat !!! If anything doesn’t fit correctly they are quick to help correct it. It’s on of my favorite boxes of the month and always makes me feel like a million bucks!!!

Ik had een verkeerde bestelling ontvangen (en ook nog veel later dan aangegeven op de site). Dit zou geen probleem hoeven zijn, mits ze het goed oplossen. Echter was het contact met de klantenservice erg traag en onduidelijk en moest ik constant overal achter aan. Uiteindelijk 1,5 maand later mijn bestelling binnen gekregen, hoewel ik het wel netjes vond dat ik een klein extraatje kreeg als compensatie. Ik geef alsnog 3 sterren omdat ik de kwaliteit van de producten niet in verhouding vind tot de prijzen die worden gehanteerd. Materiaal voelt erg goedkoop en is niet mooi afgewerkt.

I bought a three month subscription. MY 2nd box arrived and it was the wrong size. They said they would replace it in my third box. My third box arrived with no replacement because they were "out of stock". Now I am being told that I need to sign up for another subscription to receive my replacement and I am pretty upset about it. ALSO. IMO I cannot believe they are charging what they are for this quality of crap. It reminds me of some stuff bought from wish.com.

Mia was such a breath of fresh air compared to other company’s customer service! When we started our conversation I was requesting instructions to cancel my subscription due to some issues I had. Mia was patient and resolved every single problem I had. I was so pleased with her help that I decided to renew my subscription. Best customer service rep I’ve ever dealt with! :)

While the items I did receive where lovely, I was sent the wrong box (queen instead of empress). I was told the missing items would ship in this month's box (Feb). I was told my box would ship before Valentines day. I had also selected FedEx shipping so that items can be tracked when I subscribed. My first box was sent via Fedex. After many back and forth emails I was told my box was sent today via normal mail. With the pandemic, mail is very backed up in Canada, who knows when or if my items will arrive. It is a real shame as I was so excited to support a female owned business with lovely products.