Empress MimiReviews of empressmimi.com

As always a great pleasure. Not only amazing lingerie but also amazing customer service. Even if issues arise, they do their best to solve it

I received an item with a factory defect: my pixie Mia was so kind and helpful, and sent me a replacement right away. The new piece fits perfect and it’s so lovely. I have received pieces with defects previously (unattached pieces from garment on arrival) and haven’t had the same help… on occasion I was told to repair them myself. I was hesitant to put in a request for this piece… and I’m glad this time was a different experience.

I always love getting my Empress Boxes. The quality and comfort is amazing. After having an issue with receiving one of the items in my latest Empress Box, I exchanged a few messages with customer support and Mia was great at resolving the issue straight away.

Love love love them! It was my first time buying lingerie ever, so I wasn't too sure how everything would fit. Their pieces have a lot of stretch and are mostly super adjustable. I ended up using their size guarantee for one item that didn't quite fit, and they were really great about it. Their customer service reps are very responsive, and they don't give up until they've addressed your concerns. I've loved all my sets so far, and I'm looking forward to next month's s surprise!

Ordered two monthly subscription boxes and received neither. I get that sometimes things go missing or there’s delays (especially in covid) but it’s been nearly 4 months. Staff were quite helpful with refunds and trying to locate my parcel, but I don’t think the parcels ever really got sent. What are the chances two parcels go missing in a row from the same company? I’d also like to point out that all the positive reviews are ‘invited’ and about the customer service people, not the business or clothing itself.

The staff at Empress Mimi was wonderful and responsive. So far, they have helped me upgrade my subscription - change sizes in between boxes and the latest is reaching out to let me know my shipment is coming in two pieces so I’m not confused when it doesn’t all arrive at once. ❤️ Not only are their products amazing-so is their customer service!

I have been a bit unlucky getting wrong Bra size on my original subscription and due to delays and I ended up with more than one wrong Bra. When I reached out I was promised the replacement however three months later I still have not received one. So I contacted support again and this time the resolution was much quicker and approach is different. Instead for me waiting for out of stoke product for ages I got a discount to use. I think it is a good compromise and I did order the same bra. I hope to get it soon without any new issues.

I love the products from Empress Mimi. I’ve had the Queen subscription for over one year and I’ve loved all the products I’ve received. In about 12 months, I’ve had only one delivery issue and they paid me back straight away, the customer service is great and very friendly !