Empress MimiReviews of empressmimi.com

Clothing Review: I first tried Empress Mimi because I wanted to express myself in a different way. I like to feel sexy & dominant. But I've never tried to express myself in a sensual, playful, and otherwise not super sexy or dominant way. And I feel Empress Mimi has helped me express a more elegant and soft version of myself while still being fashionable. All of the items I've received I've been satisfied with the feel, design, and fabric quality. I would recommend Empress Mimi, especially for those of us who want to explore the different ways of expressing ourselves. Customer Service Review: I have seen poor reviews about Empress Mimi customer service. But I have had nothing short of a 5 ⭐️ experience with them. Customer service has been fast, attentive and kind. I usually receive assistance from the same person. But I believe the entire team is efficient and effective.

I bought a 6 month subscription to Empress Mimi (the Queen Box) and bought myself a one-off Empress Box. Here are my thoughts on why I won't be renewing my subscription: The good things * Most of the designs are nice, and different from anything else I have. - Adjustable straps allow you to customize the fit, including the band and waistband. - The packaging makes unboxing and storing them a nice experience. It feels indulgent. - There is a 'size fit guarantee' which allows you to exchange your first box if you sized incorrectly. However.... (see below) - The knickers are a nice change from cotton supermarket sets. The bad things - For some reason, there was a delay in sending out my first box. It arrived a month late, just three days before the second one did, and neither bra fit properly. The EM size guarantee offered to replace just one set, despite the fact that I'd received two sets within a few days of each other, and not even had an opportunity to contact EM to activate the size guarantee before the second box was posted out. (Received box 1 on a Friday, box 2 the following Tuesday and the Monday was a bank holiday). It appears that they've now acknowledged the problems caused by warehouse delays; however in my case they only offered to replace one item for me, I would have to pay to return the second one. - Returns are at the expense of the buyer, even when EM has made an error. (More on that later). - The finish on some of the items (such as Madam X) is very poor. Four times buttons, decals or charms have dropped off THE FIRST TIME I TRIED THE ITEM ON. Madam X... you couldn't wear them under clothes. The butterflies would break off. - I'm between sizes, so when I purchased the Empress Box as a one-off I went up a size. (The corsets are tight fitting so I wanted to make sure that if I got a corset it would fit correctly.) I was sent the wrong size, based on the fact that I'd 'previously purchased a smaller size'. I have proof that I requested a different size to the one sent, but apparently they don't have to send me what I actually purchased, and won't be sending me the size that fits properly. If I want to return the too small bra, I have to pay to exchange it - despite it being their mistake! I've had Snag Tights and Pat McGrath accidentally send me the wrong item/colour, and they sent the correct one, and graciously allowed me to keep the incorrect item. Empress Mimi blames the buyer for their mistakes and demands that you pay to replace the item. No apologies for their mistake. - Customer services are sweetness and light the first time they respond, but they don't actually deal with your query or problem - and they simply stop replying after one e-mail. - They don't respond to comments on FB and you can't phone them. So once they decide to ignore you, that's it. - The bras and bralettes offer zero support. They look beautiful, but are flimsy as anything. Fine, unless you're plus-sized like me. - Sizing is really inconsistent with the bras. - The returns process is designed to be as difficult as possible - you have to 'get approval' and pay to return. - They bombard you constantly with requests for reviews, including photos, and only offer you a 20% discount off your next purchase if you provide a photo. Pardon me, but I don't want to share a photo of myself half naked with the world in order to promote someone else's product! - Their talk of 'empowerment' and making women feel like 'goddesses' feels pretty hollow after you've experienced customer service which makes you feel as though they don't give a stuff about you. -The 'points' system is a scam. Don't credit me with points by way of an apology for your mistakes - give me a replacement or a refund rather than points that can only be spent on an item of your choice! - The sets are overpriced if you buy them individually. - The price may be premium, but the customer service isn't. Once they've had your money, they don't give a stuff about your satisfaction, or even making amends for their own mistakes. That's why I'm not going to be renewing. They clearly don't value my custom, so I'm not going to spend a penny more on them when my subscription expires. Overall, the hassle of being sent the wrong items overrides the joy of unboxing. I would not recommend buying Empress Mimi based on how unsatisfactory the service is.

I had a misunderstanding about my subscription and Elle very politely corrected me and gave me lots of options as to how I could proceed. I love the product and I love the people behind it. Very well done!

The support agent was quick, helpful and solved all my problems incredibly well💝 Kep up!

I love the items I received, very nice and true to photos. I unfortunately didn’t receive one of the items but the customer service team was very quick to solve the issue and get it shipped out and was amazing to deal with.

Empress Mimi never fails to surprise and delight! Each month I get a surprise Empress subscription set, each one fitting just perfectly. They're always beautifully made and designed, and lovely materials. I always enjoy wearing my Empress Mimi lingerie 🥰

Due to an annoying little warehouse/packing glitch (yes mistakes do happen) my order was quite late and when I received it it was wrong sizes. The magic of good customer service is that THIS situation could’ve gone two very different ways. This issue was rectified promptly and with a great attitude. Mia really did a great job and went that extra bit further to ensure I didn’t get a double up in styles from another order I had placed. Her amazing customer service has definitely kept me as a returning customer! Thanks Mia and Empress Mimi lovelies xx

Wonderful costumer service! They reached out to let me know my order would ship in multiple packages before they even shipped. This is the first time I have had a proactive message from a company and I greatly appreciated it