Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Sara T.
Communication is always great with Empress Mimi! I appreciate the prompt responses I get when I have a question and Mia is always extremely helpful. I’m looking forward to getting something beautiful that I will enjoy!
Alyssa B.
Mia was an absolute pleasure to email with. She was timely, helpful and answered all of my questions! It is experiences like this one with Mia of why I love your company and plan to keep my subscription box.
Kimmy
Mia was very polite and quick to respond! Great customer service and because of that I will be placing more orders and already referred a couple friends!
Nazeerah Hanifah P.
Lola has been great. They’ve provided me with relevant information and have helped ease my anxiety around my missing item. Everyone I’ve interacted with on the Empress Mimi customer service team has been great. Lola is no exception!
Alzbeta J.
Lola was amazing and quick to respond, clarified on what I needed and was very sweet and professional 💕
Anonymous
I reached out with a question on my order and received a timely response back. Mia was super sweet and helpful. She was really thorough in her responses & I felt really well taken care of. My package was delivered in a few weeks & it was so worth the wait. The fabric is super soft & so cute. :)
Camilleiscool
Just ordered the Naughty (Foxy Cleopatra) and Nice (My fair Daisy) sets as part of the Christmas promotion with Empress. I had some trouble ordering and I emailed customer service. Mia got back to me immediately and was very responsive and helpful. After a bit of back and forth she was able to solve the issue (no thanks to my own ineptness in trying to send the order 🤦🏼♀️) and process the order. I haven’t received the sets yet but I know the quality will be outstanding based on other sets I own. Love this company for their products and amazing customer service!
CA W.
This company has world-class customer service. The set I ordered is very cute and true to size. Recently, I ordered something and someone in the warehouse made a mistake with my order. Customer service fixed the problem within hours. Plus the customer service representative was both personable and professional.
