Empress MimiReviews of empressmimi.com

Really the cutest lingerie around and the team are so helpful.

I've been getting the queen box on subscription for just a little over a year now and nearly every set has been a winner. Some are less durable than others (lost some zazzy zelda tassels on the first wear) but generally they all look really good and feel really nice to wear. I had some previous issues with customer service but my more recent two experiences have been overwhelmingly positive to the point I comfortable recommending them to my friends and leaving this review. Previous Experience: Not long after I started getting the queen box, I had issues with my order. Similar to the ones mentioned in the negative reviews. A parcel never arrived, I chased and chased and was told it was my fault for not having paid for tracked shipping, but I quoted their website, and the UK law, and they did eventually reship the missing parcel for me. It wasn't a great experience and I felt bad having to chase them so much but they did resolve the issue in the end so I continued with my subscription. More Recent Experiences: Having continued with my subscription I kept getting boxes and was generally delighted. Until about a month ago when I received one of the more recent designs, Lady Elizabeth/Dressed To Thrill. I am slim and an A/B cup and got the XS bra to accommodate this, however I was just lost in this particularly design. I was really upset at how unflattering it was. I contacted customer services and got through to Jurie. She was fantastic, she was really understanding, and really kind about how self conscious the bra being so much too big for me made me feel. She offered to get a replacement set shipped out immediately. Through no fault of hers, the warehouse accidentally shipped me out exactly the same set a second time! I contacted Jurie again who apologised and had a replacement set shipped right away, she even confirmed with the warehouse exactly which one was being sent so she could be confident in telling me it was resolved. I received the replacement set not long after and am really pleased with it. I was really impressed with how quickly they moved and the level of care shown in resolving this for me. Things go wrong everywhere from time to time, but its how a company works to fix it that matters most and Jurie really made me feel like my experience mattered to them. Following this, I had to cancel my bank card for a completely unrelated issue. I had missed the email prompting me to update my details and as a result my next box didn't ship. I went onto the site to try and update my details but for some reason I couldn't get the box to reactivate. I contacted customer service and got through to Jezza. She fixed entirely for me, had the box shipped out right away and made sure the next shipment date was set back to the beginning of the month. Again, really great customer service. Overall experience: I love these sets. They are often mesh, but they aren't actually flimsy, especially compared to what you get for the same price elsewhere. The customer service does seem to have massively improved. It isn't cheap, but for the subscription price, you would be hard pushed to find such pretty, feminine and sexy sets. I love that they feel like they are made for me, not exclusively for my partner. Something reflected in the comfort of the design, and the brand advertising.

I've given Empress Mimi so many chances and they just keep screwing up, so I'm done. Strike 1: Despite following their measuring instructions, my first set was way too small in the bust. I notified them of this but never received a replacement bra in the proper size as per their size guarantee. The next shipment was the correct size, however, so the information was noted. Strike 2: As per their request, I filled out a form with my style preferences (NO to black, white, red, bodysuits or g-strings, YES to jewel tones and a few specific styles). These have been ignored to the point of it seeming malicious. I have yet to receive any of my requested styles; instead, I receive more and more (and more!) black sets. I get it that stock availability can be limited. However, IMHO it's a no-brainer that if you don't have anything in stock that matches the recipient's preferences, you should skip that month instead of sending them something they explicitly do not want. Right?! Apparently not. Strike 3: My top and bottom sizes are mismatched (top size S++, bottom size L). Because of this, I requested NO bodysuits. Surprise: they sent me a bodysuit in my top size, which did not fit. To be fair, once I complained they did send me a replacement in my bottom size, but at this point I had repeated my request not to receive ANY bodysuits, and they sent me one anyway. Strike 4: When I returned yet ANOTHER bodysuit (paying for the returns out of pocket, btw), I was given store credit instead of a refund. Imagine my surprise when I attempted to use the credit towards my subscription, only to be told I can't do that! The credit can only be used against individual items, and they're all WAY overpriced. The subscription box price ($44.95) is fairly reasonable for the quality you get, assuming you happen to like the style, but I would never, ever pay $100+ for these sets. Strike 5: When Brexit happened, shipments from the UK started getting charged for VAT. That's fine. However, Empress Mimi continues to charge the exact same amount for the subscription (which was originally tax inclusive), but now I have to pay another 24% out of pocket. Amazing, isn't it? What I DO like about Empress Mimi: The lack of underwires. Some of the styles are pretty. Size inclusivity is good - it can be tricky to find interesting lingerie if you have big cups/small band, so that's good. Hence, two stars.

Jezza helped me big time! I am moving and my subscription was shipping to my old address. Jezza was able to save the day and get both my subscription address and the order being shipped Updated to the new address for me, simple and easy. What an angel ❤️

Customer support is amazing. I've asked to change my lingerie size in monthly subscription twice this month and my request was processed very quickly. I also like the communication. Very, very happy customer!

Product is beautiful! Packaging is also a bonus. Fits better than expected! So happy and will purchase again!

I received a prompt, friendly, and helpful email from Jezza! The problem has been resolved and correspondence with Jezza was comfortable as talking to a friend. Thank you:)

It's the second time I've purchased form Empress Mimi. The first set I've bought a while ago was absolutely beautiful so I'm looking forward to get the next one! After my order I realized that I had accidently switched the sizes from the panty and the bra, so I askes them to correct this for me. I got a response very fast and my request was fulfilled. Can recommend!