Empress MimiReviews of empressmimi.com

Jezza was prompt in responding to my outreach on multiple occasions and kindly provided the help and answers I was looking for. Thanks Jezza for being so great!

Quick response and immediate change of address so that I can receive the parcels (hopefully in the upcoming days) :-). Very kind. Thank you!

I contacted the team to help me with a technical glitch situation when completing my first order online, and Jezza was so helpful over emails immediately got to figuring out the issue and offered a resolve/solution very quickly I'm very happy with their pleasant customer service

Package never arrived, empressmimi sent a full refund. Great experience with their customer service

I have had a few subscription deliveries now and I have loved them all. There was an issue with one order which was swiftly corrected by Jezza in customer services who was lovely to deal with. Definitely recommend this company!

I was in a rush to get a set in a few short days so I contacted the customer service over chat and asked if they had any express shipping options available! The answers I got were friendly and super useful, although a little slower than I would've liked at times (I'm in Eastern Canada so I'm expecting it was due to timezones, maybe). I was sent an invoice to pay for express shipping which was done super easily. Unfortunately the shipping company couldn't deliver on time so I contacted CS again to let them know the express delivery window was past what I had been told, and that I was a little disappointed although I recognized it wasn't their fault. A customer service agent promptly suggested refunding me for the extra shipping! I was very pleased with the resolution and will be a returning customer! Thanks a lot!! Oh, also the Madame X set is SUPER CUTE 🥰

Jezza is an absolute pleasure to work with. She is always kind, patient and extremely helpful. She ensures that the issue is resolved fairly and always follows up to ensure everything gets corrected.

Absolutely amazing customer service! Recently had an issue with my order due to out of stock items. Jezza has sorted it out for me very promptly and was super friendly and professional!! Very happy, thank you so much ☺️