Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Hannah L.
I'd purchased the La Vie en Rose set, but unfortunately, they'd run out of stock. I was so lucky to have Jezza assist me with setting up my refund/store credit. She was so patient and professional - I'll be purchasing again soon!
Adrianne G.
Jezza was extremely responsive, letting me know order updates promptly and providing tracking into even though I opted for free shipping.
Heather S.
Jezza was excellent and very helpful! Quick response time and gave me a great suggestion on how to handle my subscription based on my current situation.
Jenny C.
I forgot to freeze my subscription in time, but Jezza was super helpful and managed to sort this out which i was really grateful for! Also this is the best underwear every so well made, comfotable and sassy!
Mora
Jezza helped me again! When I reached out back to Jezza for the second time regarding an missing item, she was patient and listened to my concern. She reassured me that the item is on its way and asked to wait couple more days before moving to the next step. Thank you
JL
I ordered a couple very fairly priced sale items for my wife and she likes them. I wrote customer service about a billing issue and they were quick to reply and very helpful. The only reason I'm not giving 5 stars is because the website mentions a shipping hub in the US but our order came from the UK, meaning a longer wait time for arrival.
Jakub
Emailed with a problem and it was fixed asap.
Isabella A.
Brilliant customer service, had an issue resolved quickly with speed and transparency along the way.
