Sophia T.
Payed $89 for basically nothing
Payed $89 for what was meant to be a renewal letter. Ended up providing me with a completely new letter so my animal was not accepted to the apartment and we are now being charged pet rent for an animal that is not even in our home. When I reached out to the therapist assigned to my case she was very inconsistent and provided little to no real help.
Response from Emotional Pet Support LLC.Oct 26, 2025
Hi Sophia, we apologize sincerely about this. Not sure if this was a very persistent apartment complex or which therapist we assigned you to. But please remember, we offer full refunds for cases that experience pushback/trouble like this. Very sorry, we want to help people, and we apologize that things went difficult for your case.