Emotional Pet Support LLC.Reviews of emotionalpetsupport.com

I received what I needed quickly, although I didn’t need to pay extra for the dog certificate, and wasn’t advised clearly about that. This will help me with rent and deposit on new apartment, but sadly not on airline travel. It’s expensive to get this certification and that’s really the only negative.

WHEN IT WAS COMPLETED

My experience was all together pretty good. It can be a timely process which can be difficult if the apartment complex your applying for needs the lease signed ASAP. With the amount of steps needed to verify an ESA and the small timeline usually given to complete a lease, it can definitely be stressful waiting for updates on the profile. I will say though that each time I reached out with a questions through their contact portal, it was always replied to in a timely manner. I do wish their contact portal had a live chat feature instead of just an email submittal.

I’m thankful to receive a renew reminder from EPS and have a smooth/easy renewal process. The only complaint is that a new registration number was automatically generated and issued even I DID put a remark to keep the original number. I had to contact the customer support to have it modified and resent. Can you add an option during the renewal page so that we can opt in or out to get a new registration number? Some airlines request to present the ID card at check-in and it causes lots of hassle to update the registration number with airlines every year.

Was quick and easy, one of the cheaper options. Got what I needed within 24 hours even though I didn't pay extra for anything faster than 48-78 hours. My only complaint is no information on the provider is given to give to apartments, which makes the verification process much faster for renting.

The promptness of getting my ESA letter to me was a breath of fresh air.

Fast service but the pricing and product descriptions are not totally clear. The price was advertised at around $70 but I ended up paying $190. There was no breakdown of the pricing in the cart, just the total. I'm assuming the extra unaccounted amount was for having 2 dogs instead of one??? I also purchased the training, thinking it would be more related to ESA or PTA skills but is just basic puppy skills that you do when you first get your dog. Both of my dogs already had basic training I and II, plus one has completed AKC Good Citizen training so this add-on was a waste of money. Having a description of what the training entails would be helpful here. I had to purchase in a crunch because I got married, changed my name, and my apartment needed an updated letter. Turn around time was less than 24hrs and the application was easy.

the site was user friendly and easy to understand