Enjoy your coffee or tea at the perfect temperature from the first sip to the last drop with Ember, the world’s smartest mugs. Click to buy now!
Ember Technologies (ember.com) has 149 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Coffee & Tea · Placerville, California
Excellent
Coffee & Tea · San Pedro, California
Excellent
Coffee & Tea · San Francisco, California
Excellent
Coffee & Tea · Rocklin, California
Excellent
149 approved reviews, newest moderated first
Mateusz S.
The app is an abomination. The fact that there are no physical buttons (on the base for example) mean that I have to adjust the temp from the app but it never connects. No good excuse for this at this price point.
Victoria T.
I love this mug, I’ve had it for 3 years and it’s always worked amazingly. What doesn’t work well is the charging coaster. It has two pins, and these just aren’t very fit for purpose. They seem to break easily, one ends up staying depressed and then the coaster won’t charge the mug. I have had about thee coasters now and always the same issue + It’s just happened again. Surely there is now wireless technology that would work rather than having a pinned coaster. Especially as they clearly don’t do well around liquid, given the fact it’s a mug to carry hot liquid it seems rather silly. Now you’re probably reading this and wondering why I gave 4 stars. And the reason I have is that the customer service has been exceptional. Once I email and send photos they have always got a new coaster out to me and it’s given the mug a new lease of life. Yes it’s a hassle when it breaks but I have the confidence they will sort it out for me & I love my mug, I enjoy every hot drink I have in it. I just really hope they sort out the charger issue!!
Mike A.
I am not sure why there are so many bad reviews here but I have 2 mugs and have had them for years. Just had an issue with one of them and emailed support. They got back to me within minuets and took some details and shipped out a replacement. I am very happy with the products and the service
TS
I want this to work SO bad. So bad, that I've purchased 3, thinking they'd eventually get it right (first purchase was when the company was new) Alas, they still haven't fixed the mug's issues - inconsistent charging, inconsistent connection with app, hit and miss ability to keep coffee warm. I am so sad, I give up. A pin on the charger is (once again) stuck in a down position/not charging. No more requesting a new charging base. I am done. :(
Carolyn
After a few months the mug stopped charging because a pin on the charger was bent — a common problem as far as I can tell. When I contacted Ember I found myself in a doom loop of robo-emails asking it I was happy with the service, but not a single one providing a solution or even acknowledging what the problem was.
UK C.
Travel mug stopped working in the first year, customer service said it was out of warranty? Taking issue up with retailer.
Andrew G.
Works really well if you keep it on the charger, but dies quickly if off the charger. Still worth it IMO if you like your beverages to stay hot!
Customer
I got this a gift from my mother. It literally lasted about 8 months before the charger stopped charging. Customer support was ready to replace it but due to my location they wouldn't mail a replacement or provide a refund. On the plus side the cup itself is well made if you ignore the heavy heater at the bottom. If you want warm coffee get a thermos; it will literally keep your beverage warmer LONGER.