Ember TechnologiesReviews of ember.com

I purchased three as Christmas gifts. One did not work, terrible customer service. You cant talk to anyone and they kept telling me to send pictures. I finally returned the third and embarrassed to ask about the other two. It's expensive and no adequate service.

Uso la tazza smart da più di un anno, ci sono alcuni problemi con i materiali di quest'ultima e della sua base di ricarica. Ma l'assistenza post vendita mi fa comunque dare 5 stelle. Dopo più di un anno, quindi dopo la scadenza della garanzia del produttore, la base di ricarica ha smesso di funzionare. Intento a comprarne una nuova, scrivo comunque all'assistenza. Con enorme sorpresa sembrano intenti a spedirne una nuova e mi chiedono il numero di serie della tazza. Essendo passato più di un anno avevo lasciato ogni speranza di riceverla gratuitamente. E invece dopo poche ore mi viene chiesto l'indirizzo e mi viene inviata una mail di conferma ordine con totale da pagare 0. Veramente soddisfatto dell'acquisto. Seppur con alcune criticità la Ember Mug resta uno dei miei migliori acquisti e un assistenza così ben funzionante è ancora una volta la conferma di un ottimo acquisto

Unusable. American plug supplied. Terrible customer service. Had to buy an adapter myself in the end.

Got ember mugs for my wife and I for Christmas. We had the best coffee experience of our lives for about two weeks. By January 5th neither of them worked any more. From day one we had issues pairing the devices, and would have to do it every morning until one day one one just quit connecting. About four days later the other one quit working. Not worth the money at all.

There return policy is five stars the mug is one star. I had problem with the mug not keeping paired. Had to pair everyday. For what you spend on the mug this shouldn't happen.

Ordered on the 3rd December and it still hasn't arrived (21st December). Tracking info just says "the parcel has been received at the depot". Delivery company won't speak to me as I'm not the sender. Contacted customer services who just said there's nothing they can do as it's with the courier - wouldn't even try and speak to the courier for me to find out if there was a problem with the consignment. If it's just delayed, when can I expect to receive it? Doesn't look like my wife will be getting her Christmas present at this rate. Another 2020 experience.

I have been using my mug for 3-4 years now. Since then, they sent me a new mug and 2 new coasters.. They have improved the coaster design and the battery life since version 1. I use it 1-2 times a day and I love the product.

The Mug is made in China NOT California. You can find what it looks to be the same product without labeling "and labeling" for about $8-12 on Alibaba or Aliexpress. I got my mug and it was a piece of pure crap. I had to request a full refund. Luckily it stopped working within 30 days of purchase. Essentially this is a very well marketed, packaged, and branded scam Chinese product in my opinion. Very Impressed they made the fortune they made. This is no different than drop shipping or print on demand business in my opinion. Waste of money.