drew G.
Almost $500 gone
Almost $500 gone. Made 2 separate orders almost 2 weeks ago and received nothing. They used to be on the ball. Fast shipping and great customer service. Now no communication at all. Gonna have to take this up with my bank. I finally received an email a couple of days ago saying they were out of a certain favor and asked if I wanted to swap it. Said sure and now I'm ghosted. I've spent so much money with them over the last couple of months the least they could do is refund my money.
Response from ElyxrJan 20, 2026
Thank you for sharing this — and we completely understand how upsetting and frustrating this experience has been. We truly appreciate the support you’ve given us in the past, and it means a lot to hear that we once earned your trust. We’ve been dealing with an unusually high volume of orders and messages, and while that has caused delays, it doesn’t excuse the lack of communication you’ve experienced — and we sincerely regret that. Elyxr LA Customer Service Experience



