ElyxrReviews of elyxr.com

Response from ElyxrJul 1, 2026

Hi there, Thank you for taking the time to share your experience. We understand how frustrating it is when you’ve made multiple attempts to reach out and haven’t received a response, especially regarding a large order. That’s not the experience we want for our customers, and we take concerns like this seriously. We’d like to ensure your situation is reviewed properly and addressed, and we appreciate you bringing it to our attention. Thank you for your patience while this is being looked into. Elyxr LA Customer Service Experience

Response from ElyxrJan 20, 2026

Thank you for sharing this, and we completely understand how frustrating and upsetting this experience has been. We’ve been dealing with an unusually high volume of orders and messages, especially around the holidays, but that doesn’t change the fact that you were left waiting without updates — and that’s not the experience we want anyone to have. We truly appreciate that you’re still open to giving us the chance to make this right. Your support means a lot to us, and we absolutely want to do what’s right and make you whole. Elyxr LA Customer Experience Team

Response from ElyxrDec 12, 2025

Thank you so much for the love on our products and discounts — that truly means a lot. You’re absolutely right that great communication and reasonable shipping times should match a great website, and we’re really sorry that wasn’t the case for you this time. We want every customer to have a smooth, stress-free experience, and we’re sorry that wasn’t the experience you had. Thank you for your honest feedback; we’ll be using it to continue improving our practices so our customer service can be just as “super cool” as the rest of the brand. Warmly, Elyxr LA Customer Experience Team

Response from ElyxrMar 20, 2025

Hello Christa- First off, thank you for your kind words about our products—we take a lot of pride in offering high-quality items, and it means a lot to hear that you’re enjoying them! 💙 That said, we’re really sorry to hear that our customer service and shipping updates didn’t meet your expectations. We truly appreciate your continued support, and we’re actively working on improving our communication and fulfillment process to make the experience as smooth as possible. Your feedback is invaluable, and we hope to provide you with the top-tier service that matches the quality of our products in the future. Thanks again for sticking with us—we appreciate you! Tara Client Success Team