els petReviews of elspet.com

I purchased an automatic cat litter tray from Elspet which ceased functioning after only four months of normal domestic use. This is clearly not a reasonable lifespan for an electrical product of this nature or price. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and durable. A product failing within four months strongly indicates that it was not of satisfactory quality at the time of sale. Despite months of correspondence, the company has refused to provide an appropriate remedy. Instead of arranging a repair, replacement, or refund as required under consumer law, I have repeatedly been offered replacement “sensors” to fit myself. I am not an engineer, and it is not reasonable to expect a consumer to dismantle and repair a faulty machine. The business has failed to acknowledge its legal obligations and has not offered a compliant resolution. Unless this matter is resolved properly in line with UK consumer legislation, I will have no option but to pursue recovery through formal channels, including the small claims court. Based on my experience, I cannot recommend this company and would give MINUS 5 stars if I could!!!!

I bought this product ant the end of November. The product didn’t work from day one, I emailed customer service…I got a response a few days later and all they did was sending me a video over and over and over the product has never worked. My cat didn’t use it not even one time. Customer Service is awful. No one ever resolves anything. I get a message from a person called” Erin “ that keeps sending me the same video like if I didn’t watch the video the first time. I want my money back. I pay almost $300 for this piece of junk that had never work.

Placed an order for bags. When I contacted the company to report the order wasn’t received, was told to contact the post office and file a claim. Big red flag. Sounds like a scam.

I saw all of these reviews I got a email from them stating my order was a high risk order. I went and saws all these reviews this is my first time getting I automatic litter box but I’m indeed scared, I requested they cancel my order and I buy it elsewhere I hope they cancel the order and don’t try to ship it anyway.

I bought the newest model Orbitie in August 2025, and by mid-September it was already failing. The litter box constantly got stuck during rotation, wouldn’t return to its proper position, and completely lost odor control. Because it couldn’t reset, my kitten couldn’t use it and ended up going to the bathroom outside the unit multiple times. I also had to replace the waste bin after every single use because the smell was unbearable. I contacted Elspet support, and instead of providing help, they asked for a video—despite the issue being something that cannot be captured on video (and obviously you can’t record odor). I sent photos and explained everything, all while still well within their advertised 90-day home trial. Instead of honoring it, they kept dragging the conversation out. They blamed the odor on my cat, insisted on an error code (there wasn’t one—just two dotted lines), and ignored my repeated request for a return and refund. Eventually they told me it would cost even more money to send it back and that I should just keep it. In the end, I wasted around $300, plus the cost of buying a different brand’s self-cleaning litter box. I would never recommend this product or this company. Terrible design, terrible customer service, and a complete waste of money. A star is wasted on this product.

I have been trying for over two weeks to get this company to respond to my requests to replace a broken part. You cannot expect, only send us an email and we will get back to you soon. I have one of the grommets, the yellow color side that holds the sifter in place, broken off. I can only put it back on and try to rotate it to clean the litter. I purchased this from their website and paid through AFFIRM just three months ago. If they do not contact me within three more days I will request my money back through AFFIRM and then let them go after this China based Company. I say that AFFIRM should cut ties with this Company. They say send us a snapshot of your receipt, how about YOU look up my purchase and either refund the full amount or send me a new part. Imagine this, no phone number to call either.

Assembled the Orbie litter box and seemed pretty straight forward. First of all, it does NOT accommodate large cats (16 -18lb),and litter seaped through the seam on the globe. First email they suggested putting tape over the seam ($300 litter box and taping the seam is the answer?). Numerous emails back & forth, offers to sent litter to compensate. Finally they agreed to take it back, sent it back and it went silent, would not return emails. I filed a dispute through PayPal, and they agreed to refund if I canceled the dispute. DO NOT CANCEL YOUR DISPUTE! Once canceled, you cannot reactivate, they know this and after I canceled it went silent 2 more weeks. PayPal said they couldn't help since I canceled the dispute. Luckily I used a credit card linked to PayPal, I filed a dispute through the credit card company. Now I just received an email stating I will get my refund if I cancel this dispute. Not going to happen!

This is a terrible litter. After a year of woe, it’s finally going to the dump. I had issues with delivery in the first place, eventually demanded a replacement after a month. It’s the most inaccessible Thing to clean. Like a nightmare…constantlyalarming because the rake can’t deal with a clump…don’t get a rake litter so bad. 300 pounds and loads of effort later. The arm of the rake mechanism actually snapped last week. It going the tip. I’ve bought pet kit ultra, what a dream…x3 the price but my god worth it.