El Pollo LocoReviews of elpolloloco.com

El Pollo Loco app offers DO NOT work with their kiosk ordering system. I have had this failed experience on three visits. Order staff have no clue on a local remedy. I sent a query to El Pollo Loco to remedy the issue but no one bothered to reply. After a 1 star Yelp review, a company flack sent me a link for help. Waited 10 business days. Nothing. I used to eat there 3-4 times a month. But with such poor customer service, I will boycott El Pollo Loco. I don’t patronize retail outlets who show contempt to their loyal customers

I love El Pollo Loco, and find their food tasty and satisfying. But I’ve learned that the north Indio location, which I live closest to, seems to always miss an item in my order. Again tonight, I got home with my order and there were no tortillas. I’ve had this happen numerous times at the north Indio location where something was missing in the order. I think I’ve learned that I need to rummage through the entire bag to make sure everything is there before leaving the drive-through.I’ve never had a problem at any other location except for North Indio.

La comida estuvo buena el precio tal vez igual bueno el servicio al cliente pésimo la cajera despota y nada amable pésimo servicio no fue amable ni tuvo paciencia conmigo y me toco ver cómo atendió dos clientes mal recomiendo el pollo loco pero no en petaluma

Great food, if you can get it. I've been there twice this year, and both times after waiting 10 minutes without getting to order, I left and went somewhere else.

I ordered through drive thru and the woman that helped was soo sweet ! She made feel like I got the best deal !!! I wish I knew her name !!!

La Cienega drive thru-around 6:30pm. Everything was pretty good,just the green sauce & guacamole was kind of spicy. Anyways,I chose mac & cheese,I found a piece of PLASTIC inside! I don't know from where or how it got there. Disgusting & dangerous! I took a pic of it but I can't download it here

The new "Double Protein Chicken Bowl", mostly zero nutritional value lettuce. MIGHT have been 20 grams of chicken protein in the "bowl of lettuce". No black beans, less protein, more useless fillers.

Food I hate is the sales