Jill
A tale of two creams
The 1st time I ordered I received ELORA cream, it was fabulous. Everything cleared quickly so I knew I had to have more and placed a second order. I received SOUTH MOON. I assumed it was just different packaging but it’s an inferior cream and doesn’t work very well. I placed a 3rd order & am awaiting delivery to see which version I receive. If I get the inferior cream I will be chasing a payback via my account as I am not getting what I am ordering - it’s seems like the company are scamming you after the first order. UPDATE: I was contacted within the hour of posting/emailing. The company never admitted that SOUTH MOON is a different cream, just that it was different packaging. They agreed to provide replacement ELORA products. My 3rd order arrived & is ELORA products, which upon using straight away is clearly the same product as my 1st order. I love the product but not happy about them trying to fool me with an inferior product. I have amended my review to 3 stars to reflect the customer service but cannot give 5 stars.
Response from EloracircleSep 8, 2026
Hi Jill, Thank you for taking the time to share your experience. We completely understand your concerns, especially as you had such a positive experience with your first Elora order and were disappointed when your second order arrived in the South Moon packaging. We sincerely apologize for the confusion caused by the temporary branding/packaging issue. We understand why receiving something that looked different from what you originally ordered would have been concerning, particularly after you had been so happy with your first order. We’d like to reassure you that the branding issue has now been fully resolved. The official Elora packaging and Elora formula are now being provided as intended. We also understand that you are awaiting your third order, and we’d be happy to look into this for you and make sure you receive the appropriate product. Jill, please feel free to contact our Customer Support team with your order details. We’d genuinely appreciate the opportunity to assist you and restore the confidence you had after your first positive experience with Elora. 💚