EloracircleReviews of eloracircle.com

Response from EloracircleSep 10, 2026

Hi Jennifer, Thank you for sharing your feedback, and we’re glad to hear that the cream itself seems to be working for you. 💚 We completely understand your concerns regarding the South Moon packaging and the ingredient information you noticed on the tube and packaging. The South Moon packaging is temporary packaging containing the same Elora formula, and the product is handled and processed in accordance with strict UK cosmetic safety standards and policies/guidelines. We’re sorry for the confusion this has caused. We’ve also been trying to reach you directly to discuss this with you, but unfortunately, we haven’t been able to find a phone number associated with your order. Please contact our Customer Service team and let us know that you received the South Moon packaging. We’ll be happy to look into your order and concerns and provide the best possible solution for you. 💕

Response from EloracircleSep 8, 2026

Hi Jill, Thank you for taking the time to share your experience. We completely understand your concerns, especially as you had such a positive experience with your first Elora order and were disappointed when your second order arrived in the South Moon packaging. We sincerely apologize for the confusion caused by the temporary branding/packaging issue. We understand why receiving something that looked different from what you originally ordered would have been concerning, particularly after you had been so happy with your first order. We’d like to reassure you that the branding issue has now been fully resolved. The official Elora packaging and Elora formula are now being provided as intended. We also understand that you are awaiting your third order, and we’d be happy to look into this for you and make sure you receive the appropriate product. Jill, please feel free to contact our Customer Support team with your order details. We’d genuinely appreciate the opportunity to assist you and restore the confidence you had after your first positive experience with Elora. 💚

Response from EloracircleSep 8, 2026

Hi Julie, Thank you for taking the time to share your honest feedback about Elora. We’re pleased to hear that the cream provided you with relief from the itching and discomfort, although we’re sorry it didn’t completely resolve the issue for you. We really appreciate your recommendation and your kind words about the relief you experienced. Your feedback is valuable to us and helps us better understand our customers’ experiences. Thank you again for giving Elora a try and for sharing your experience with others. Kind regards,