Never reviewed a product. Only lies and being fobbed off. There looks to be no chance of any refund. I think it's an utter scam.
Response from EloracircleOct 14, 2026
Hi Debbie,
We're truly sorry to hear how disappointed you've been with your experience. We understand your frustration, and we're sorry that our previous communication has left you feeling unheard and without a clear resolution.
Please know that we take your concerns seriously and never want any customer to feel misled or ignored. We'd appreciate the opportunity to review your case and help clarify the status of your refund.
We'd like to make things right and provide you with a clearer update. Please contact our support team directly so we can look into your order and address your concerns.
Thank you for sharing your feedback, Debbie. We sincerely apologize for the disappointment and inconvenience you've experienced.
Warm regards,
The Elora Support Team
TW
Teresa W.
I did a PRIORITY ORDER which I PAID…
I did a PRIORITY ORDER which I PAID EXTRA FOR . i HAVE NOW BEEN WAITING 3 WEEKS FOR DELIVERY AND DID NOT KNOW IT WAS COMING FROM CHINA !! I have communicated to them several times, only getting an obvious AI response email, with a AI photography of a customer service person (who does not exist ) ! DO not order if you need urgently and try AMAZON ! Eloracircle please do not bother with you AI response to this review.
Response from EloracircleOct 12, 2026
Hi Teresa,
We're sincerely sorry for the frustration and disappointment you've experienced with your order. We completely understand how upsetting it must be to pay extra for priority delivery and still be waiting weeks later, especially when you were expecting your order to arrive much sooner.
We also apologize that our previous communications have not given you the reassurance and clarity you needed. We understand your concerns regarding the shipping origin and the importance of transparent delivery information.
Please know that your feedback is taken seriously, and we're sorry we haven't met your expectations on this occasion. We'd appreciate the opportunity to look into your order and help resolve this matter.
Teresa, please feel free to contact our customer support team directly with your order details so we can investigate your situation and work towards a resolution.
Thank you for sharing your feedback. We're genuinely sorry for letting you down and hope we can have the opportunity to make things right.
Warm regards,
The Elora Team
TL
Troy L.
This place claims to deliver in 3-7 day…
This place claims to deliver in 3-7 day done not believe this. They will give you the runaround and claim it’s not their fault. The pick the shipper. I will not do business again after reaching out the refuse to reply. Buyer beware. I can’t even rate the product yet.
Response from EloracircleOct 12, 2026
Hi Troy,
We're truly sorry to hear about your experience and understand how frustrating it is to wait for an order longer than expected, especially when you haven't received the updates or support you were hoping for.
This is certainly not the experience we want for our customers. We sincerely apologize for the delay and for any frustration caused by the lack of communication. We would appreciate the opportunity to look into this and help resolve the matter for you.
Please contact our customer support team with your order details so we can investigate and provide you with an update.
Thank you for bringing this to our attention, Troy. We take your feedback seriously and hope we can make things right.
Warm regards,
The Elora Team
MM
Mel M.
Ordered 6 tubes as I was desperate and…
Ordered 6 tubes as I was desperate and looked at Trust pilot reviews which seemed good, Order took forever to come and was shipped from china which surprised me as I thought it was an English company. I received 6 tubes of South Moon of which the ingredients differed. It was greasy, did not dry and made my rash worse. I have asked for a refund but received no answer.
To really add insult to injury, I see that Elora Circle are acusing Amazon of selling a dupe when they are doing exactly the same thing.
I am £36 out of pocket and still have the wretched rash!!
Response from EloracircleOct 6, 2026
Hi Mel,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about your experience, and we completely understand why you’re disappointed, especially after ordering six tubes and waiting so long for them to arrive. 💛
We’re particularly sorry to hear that you received the South Moon packaging, that the product did not meet your expectations, and that you felt the cream was greasy and did not work well for you. We understand how upsetting this must be when you were hoping to find something that would help.
The South Moon packaging was used temporarily due to a packaging supply issue, and we sincerely apologise that this was not the experience you expected when ordering from Elora. We also understand your concern regarding the ingredients and the difference you noticed.
We’re very sorry that you did not receive a response to your refund request. We would absolutely like to look into this and make sure your concern is properly addressed. Please contact our support team with your order details so we can locate your request and assist you directly.
Regarding your comments about Amazon, we understand why this situation has caused confusion, and we appreciate you bringing your concerns to our attention.
We’re truly sorry that your experience fell short, Mel. Your feedback is important to us, and we hope we can have the opportunity to resolve this properly for you. 💛
Warm regards,
The Elora Team
CC
Christopher C.
RIP OFF do not purchase
Purchased 3 tubes of ELORA Intertrigo Relief cream direct from Elora based on there sales info
They delivered a cream made by SOUTH MOON not what I ordered
We contacted seller to be told if we wanted to return then we had to pay return postage to China before they would issue a refund for the goods even though they had supplied an item different to that ordered (trade description act says postage should be paid by seller) after many emails and contacting PayPal to step in finally got a credit on account from PayPal nothing from the seller
ELORA is a company selling under different brand names from China
They say there cream is the best and only one that works DO NOT USE THEM as they supply other goods in place of what you order and customer service is terrible
Response from EloracircleSep 8, 2026
Hi Christopher,
We’re very sorry to hear about your experience and understand your frustration regarding the packaging you received.
We want to reassure you that the branding issue you experienced has now been resolved. We’re also sorry that your previous experience with our customer support did not meet the standard we aim to provide.
As a goodwill gesture, we would be happy to send you the official Elora-branded product completely free of charge. There is also no need to return the South Moon product you currently have — you may keep it or dispose of it if you prefer.
I have also personally tried to reach you to arrange this for you, but unfortunately, I haven’t been able to find a phone number for you in our records.
We would genuinely appreciate the opportunity to put things right. Christopher, please feel free to contact us with your order details, and we’ll be happy to arrange the complimentary replacement for you.
Kind regards,
Elora Customer Support
DC
Dissatisfied C.
It took nearly a month to arrive and so…
It took nearly a month to arrive and so far I’ve not seen any improvement in the skin condition. The cream was advertised as turning to a talc on the skin, not in my experience. It’s also very greasy. It was also very expensive. From my experience of this product so far, I would not recommend purchasing it….
Response from EloracircleSep 8, 2026
Hi there,
We’re sorry to hear that your experience with Elora has not met your expectations, particularly regarding the delivery time and your experience with the product.
We’d really appreciate the opportunity to look into this further and provide you with the best support possible. Please send us an email with your order details so our Customer Support team can assist you directly and discuss your concerns with you.
We truly value your feedback and would be happy to help.
TP
TP
Scam alert
Scam alert
Letter sent to Elora
Despite prior notification that substituting three tubes of Elora Intertrigo Relief Cream for South Moon Interreigo Relief Cream would not be accepted, the South Moon items were nevertheless delivered to me today.
The reason for refusing this substitution was, upon further examination, I found that various brands of Intertrigo creams exist on the market, in almiost identical packaging and contain very similar ingredients. However, the Elora brand emerges as the most expensive priced at £11.65 per 30g tube, as detailed in my attached invoice. An equivalent product in nearly identical packaging can be purchased from Amazon at a price of £4.94 per 30g tube.
Consequently, as stated in my email dated 21st August, I reiterate my request for a refund of £38.63, to be issued within seven days, i.e 1st September 2026.
Should I not receive this refund, I will escalate the matter and pursue it through my bank.
Response from EloracircleSep 8, 2026
Hi there,
We’re sorry to hear about your experience and understand your frustration regarding the packaging you received.
We appreciate you taking the time to share your concerns. While there may be similar or lower-priced products available on Amazon or through other retailers, price alone does not necessarily reflect the same product, quality, or formulation, and we cannot speak to the effectiveness or standards of products sold by other brands.
The branding/packaging issue has now been resolved, and we would like the opportunity to assist you directly and find the best possible resolution for your situation.
Rather than discussing your order and refund details publicly, please contact our Customer Support team by email with your order details. We will review your case and provide you with the best support possible.
We’re sorry again for the inconvenience and would genuinely appreciate the opportunity to make this right.
Kind regards,
JM
Joanne M.
Scam Alert
Another one who received South Moon which I could have bought at a fraction of the price. I always say I won’t get conned again but here I am. The thing is, I checked Elora’s score on Trustpilot before ordering but of course there’s another company called Elora with high scores. This is ‘Eloracircle’ which I didn’t realise until I looked again to add my review. Such a con.
Response from EloracircleSep 8, 2026
Hi Joanne,
We’re sorry that you remain unhappy with your experience. We understand your concerns regarding receiving the South Moon packaging, and we appreciate that this was not what you expected when you placed your order.
We have been in contact with you previously regarding this matter and have tried to find a suitable resolution for you. We also followed up to let you know that the branding/packaging issue has now been resolved and that we are able to provide the official Elora-branded product.
We’d still very much like the opportunity to assist you and find the best possible resolution. We have tried to reach you again but haven’t received a response.
Joanne, please feel free to reply to our previous email or contact our Customer Support team so we can continue assisting you directly.
We’re sorry again for the frustration and hope to hear from you so we can work towards resolving this for you.
Kind regards
