EloracircleReviews of eloracircle.com

Response from EloracircleSep 8, 2026

Hi Sian, We’re sorry to hear about your experience, and we completely understand your concerns regarding receiving the South Moon product. We’ve checked our previous email correspondence and can see that we responded to you on August 6, when we acknowledged the branding issue and apologized for the confusion. At that time, we also provided you with options we could offer to help resolve the matter. We waited for your response so we could continue assisting you, but unfortunately, we didn’t receive a further reply from you. We’re sorry that your experience led you to feel that you had been misled. The branding issue has since been resolved, and we remain happy to assist you with a suitable resolution. Sian, you’re welcome to message us again at any time. We’d genuinely appreciate the opportunity to assist you and work towards resolving your concerns. Kind regards,

Response from EloracircleSep 8, 2026

Hi there, We’re sorry to hear about your experience and understand your concerns regarding the South Moon packaging and your experience with the product. We acknowledge that, during this period, there was a branding/packaging issue, and we sincerely apologize for the confusion and disappointment this caused. We’re also sorry to hear that the product did not meet your expectations. We can confirm that the branding issue has now been resolved, and we are committed to providing the official Elora-branded product going forward. Regarding the partial refund you mentioned, we’d be happy to look into this for you and check its current status. Please contact our Customer Support team with your order details so we can review the refund and provide you with the best possible assistance. We truly value your feedback and would appreciate the opportunity to address your concerns and make things right.

Response from EloracircleSep 8, 2026

Hi Cath, We’re sorry to hear about your experience and understand your concerns regarding receiving the South Moon product instead of the Elora-branded product. We’ve checked our records and can see that you previously contacted us on August 14 regarding this matter. We replied to your message and were waiting for your response so we could continue assisting you and work towards a resolution, but unfortunately, we did not receive a further reply. We sincerely apologize for the confusion caused by the branding/packaging issue, which has since been resolved. We would still be very happy to assist you and find the best possible resolution for your concerns. Cath, please feel free to reply to our previous email or contact us again at any time. We’d appreciate the opportunity to assist you further. Kind regards,

Response from EloracircleSep 8, 2026

Hi Kate, Thank you for taking the time to share your experience and for your 4-star review! ⭐ We’re delighted to hear that, despite your initial doubts, you’ve found that Elora really seems to work. We truly appreciate you giving the product a try and sharing your honest feedback. It means a lot to us! 😊 Thank you again for your support, Kate. 💚

Response from EloracircleSep 8, 2026

Hi June, We’re sorry to see that you’re still unhappy with your experience, and we completely understand the concerns you raised regarding the product, its performance, and the South Moon packaging. We’ve reviewed our previous communication and can see that you first contacted us on August 10 to explain that the cream had not worked as expected and that it remained wet rather than drying as you had hoped. You then followed up on August 12 regarding the refund and the packaging concerns. On August 14, we also spoke with you by phone to discuss your concerns and try to find a better resolution for you. Following that conversation, we processed a 50% refund as a goodwill gesture, which you accepted. We sincerely apologize for the confusion caused by the branding/packaging issue during that period. We understand that receiving packaging different from what you expected was disappointing, and we have since resolved this issue. We genuinely appreciate that you took the time to speak with us and give us the opportunity to assist you. If there is anything further we can help with, please feel free to contact our Customer Support team. Kind regards,

Response from EloracircleSep 8, 2026

Hi Patricia, Thank you so much for your 4-star review! ⭐ It was lovely speaking with you, and we really appreciate you taking the time to chat with us and share your thoughts. 😊 Regarding the link for the Under Breast Sweat Pads, it was sent shortly after our conversation, along with the available discount options. We can see that the link was subsequently accessed, so we hope you were able to find everything you needed. 💕 Thank you again for your time and interest, and please don’t hesitate to reach out if there’s anything else we can assist you with. Kind regards,

Response from EloracircleSep 8, 2026

Hi Joanne, Thank you so much for your wonderful 5-star review! 🌟 We’re absolutely delighted to hear that you’re happy with our products, customer service, and packaging. Your kind words mean so much to our team, and we’re especially pleased that you had such a positive experience with us. 💐 Thank you again for your lovely feedback and for choosing Elora! 💚 Kind regards,

Response from EloracircleSep 9, 2026

Hi Alison, We wanted to follow up on your review and apologize for the delay in responding. We’re sorry that your experience was affected by the late delivery and the temporary packaging used for your order. Since your review was posted, we have been in contact with you directly and worked to address your concerns. As explained, the South Moon packaging was temporary packaging containing the same Elora formula, and we also offered you alternative options to help resolve the situation. We’re pleased that we were able to assist you directly, and we can confirm that your refund was successfully processed on August 10, 2026. 💚 We sincerely apologize for the late delivery and any frustration or disappointment this experience caused. We appreciate you giving us the opportunity to resolve the matter with you.