El Monte RVReviews of elmonterv.com

In short, by the 4th night with a malfunctioning fridge, toilet vent and a massive shower leak that flooded the RV after every shower attempt (see attached video), driving us to spend about an hour daily work to try pulling the water out, and after spending a day in the repair shop that roadside service directed us to try and fix El Monte’s RV (which didn’t solve the shower/fridge problem), we decided to “pit stop” and spend the night in a hotel (closest we could find to our reserved RV parked campground) until we finally got a new RV, only the next day and after wasting another half day waiting, including one hour late to the committed ETA, which resulted in missing our booked tour later that day. The repair shop acknowledged all RV issues and noted El Monte are not allowing the necessary part change to fix the fridge (suggesting we use ice and survive through the week). The RV swap delay was excused by ridiculous arguments of RV speed limitations (supposedly shouldn’t be new to an RV rental company and should have been accounted for…) and overall it seemed very unprofessional and completely disregarding our vacation’s travel itinerary. Also worth mentioning that the first RV we got wasn't the exact model we reserved (Road bear vs El Monte RV unit in our reservation). This is definitely not what/how I’ve envisioned my first RV trip to look like and is all “thanks” to El Monte RV and their “great” roadside service in addressing their RV basic problems. Very unprofessional IMO in maintenance/basic RV check before customer pick up and customer service, disregarding customer’s long waited and planned precious vacation time! Quick update to the above - El Monte did follow-up with reimbursement for the Hotel ("pit stop") stay and "partial compensation for lost time and inconvenience" (quoting from their customer service mail") so that might be an evidence that it's treated as a "one-off" and not their expected standard.

We needed the rv because our bathrooms and kitchen were demolished and we needed a bathroom and cooking stove. We needed to extend our rental time 3 times and the agents were so helpful in doing so.

Long wait to pickup. The front desk is helpful but slightly rude in his tone. Vehicle in good condition. but very basic. No seat height or car play. Walk through was thorough and patiently explained all question.

No magnets on cupboards. Plates fell out at first break and hit my HUsband on the head. No Air con . Sofa back wouldnt stay up. Seat belt not working in dinning area. Water leakage from fresh water fill. only supplied one sheet and 1 blanket per person....for two weeks. no dishcloths or tea cloths or washing up liquid provided

We booked for a trip in February, then the forecast was for torrential rains. My husband called to cancel. He spoke to El Monte who said he had to call corporate, who said he had to call El Monte, who said to go online. This went on for days, just enough to put us outside the cancellation window. They charged him $300. to cancel. I booked us again (because I really wanted the trip we planned), that was my mistake. Our two and a half day trip cost over $1500! They charged for under minimum days, they charge for early vehicle pick up, they charge for late (after 10am) drop off. Ching ching. When we arrived to pick up the RV, the people at the front desk were indifferent, definitely not welcoming. Before I know it they charged my husband’s credit card $1500. For a DEPOSIT on the insurance! Crazy. That took the fun out of it. We just felt like suckers. When we went out to wait for our RV, it took forever. At the 45 minute mark I went in to ask about it. They looked irritated and said it will happen “shortly”. After that it seemed they intentionally slowed things down, to include checking out a couple who can after us. I should add I took our own pots and pans, our bedding, etc, and it was still over $1500. Returning the RV was easy and appreciated. That was the last time for us.

it was a great experience. first time on an RV. we had some trouble with a window and they offered to repair it inmediately. the RV was very comfortable. i definetely recomend the company

Very helpful staff, and we were able to check in early. We had an issue with the self-leveling system on the Class A we rented, but their helpline was excellent—they got everything sorted out in under 10 minutes. Used this RV to see Grand Canyon, Bryce, and Zion.

Propane regulator didn't work. I had to wait to get it fixed and it delayed my vacation. The generator didn't charge anything in the RV. This thing was very broken and no one tested it first.