El Monte RVReviews of elmonterv.com

Major mechanical problems with the cooling system of the engine of our RV (R-254004) -Three times the engine halted abruptly due to overheating . All 3 times we had to spend our precious holiday time to get the RV fixed. The 3rd time we were towed back to Denver, which was not a happy experience. The support from OnRoadCare service was insufficient; the phone numbers on the key tag did not work. Driving through very remote areas like deserts with an unreliable RV caused a lot of anxiety and stress. On top of that, we also encountered the following problems: -The fridge in the RV did not work. OnRoadCare service gave us a few suggestions to solve it, but those did not work. We bought cooling bags and we had to fill them with ice cubes every day. -The side-view mirrors of the RV were not properly adjustable. We fixed this ourselves with a borrowed hex key. -In the RV there was a constant smell of propane, even when the propane tank was switched off. -We received messages from the dashboard that the oil needed to be changed soon. -We often received messages from the dashboard that the tyres pressure was too low; it appeared to be a false alarm according to OnRoadCare Service, but it was very annoying. After dropping off the RV we received little financial compensation.

Absolutely brilliant experience with El Monte RV Rentals. We honestly couldn’t have asked for better service. A massive thank you to Sandra, who looked after us at check-in. My flight was late, we were having a nightmare getting our credit cards to work, and what could easily have turned into a stressful start to the trip was made so much easier because she was incredibly patient, friendly and helpful. The RV itself was great and we had an amazing trip. Then, just to finish things off in style, when we returned it I somehow managed to drop a crate of lager in the foyer and send bottles everywhere 😂 Definitely not part of the official RV return procedure! The staff just jumped in, helped clean everything up and were lovely about the whole thing. Fantastic people, fantastic service and a genuinely great experience from beginning to end. Would 100% rent from El Monte again. 5 stars — and an extra one for Sandra for surviving our check-in and my beer-related grand finale! 😂🍺

We have used this company twice with great results, the only negative is when returning the rv the additional extra payment were over priced.

Nice people, great service

The sign up and completion went very well. Josh at Art's RV was very helpful and thorough in his work to get me on the road.

Unit was worse than expected, related to El Monte standard. Mileage was high, most of furniture was aged, the linen kits and kitchen accessories were scarce. Check-in and drop-off staff was gently.

Great service and crew! I got there and was a little disappointed with the RV reserved for us, so I asked if I could change for a different one. They graciously accommodated with no real push back. Upon drop-off, the were drama free. Of course, I brought it back nice and clean, but some places still nit-pick, and they didn't which was great.

Worst company ever