ElleSilkReviews of ellesilk.com

DO NOT ORDER FROM THIS COMPANY. One of the WORST customer service experiences of my life. I ordered their product, it arrived on time,but the color they sent was wrong. They sent grey. I don't care for grey, and I didn't order it. I ordered a beautiful light blue. They asked for a photo to verify color. I emailed a clear photo requesting a refund & replacement. They responded informing me that I'd have to pay for return shipping to China for their error. They actually thought it was perfectly okay to go on saying that once back in China, 'someone' would inspect said product making sure it was actually 'grey' not light blue. Only then would 'they' determine if I deserved a refund. OMG! Your kidding? A previous still life photographer, and painter I know 'grey' verses 'light blue.' We've all seen grey skies. Grey is grey. The photo I emailed was clearly grey. I wish I could post it here. The difference between grey verses light blue on their website is also easy to identify. Instead, this Chinese company stood their ground continuing to gaslight me, still refusing to pay for return shipping after multiple requests. They insisted that despite a high resolution photo taken under daylight conditions they still weren't 100% able to determine the color of their own unopened product. If the company who created a product can't tell the difference in their own colors, maybe they should mark their packaging correctly. Wow. I opened a claim with PayPal. Hopefully they'll refund my money. Their website looks like a USA website, that's obviously for a reason. Buyer beware, you're ordering directly from China with zero customer service. Go elsewhere! 1star. Zero stars = zero customer service.

Ordered 2 sets of pillowcases on same day same order this company sent them individually which cost me $99 in custom fees and duties - never ordering from this company again what a scam!!!!

The customer service isn’t great- at all. I have brought a lot of pillows from here. Some are great some seem thinner and not as durable. I brought some blue pillow cases within a year- of cold hand washing gently. They turned a gross brown grey colour. They offered me $10 off a new set. For $200 worth of pillow cases. I also had an issue with them a few years ago when I ordered the wrong colour. I sent them back. I had not removed them from the pack. They said they had a stain on them. Which was impossible as I hadn’t taken them out of the plastic slip. They took money from my refund to get them ‘dry cleaned’.

I purchased a silk nightie for my wife which she was delighted with. However she has now washed it for the first time (by hand) and the nightie has changed from blue to a mix of various blues and greens and is obviously ruined. I emailed the company and have received a very curt reply which rather unbelievably ends with suggesting I may wish to purchase other products. Looking at various reviews I am obviously not alone in this customer service and find it difficult to believe the positive reviews (4 overall) are genuine. I would also like to point out that I have never before entered a review on Trustpilot which gives an idea of how cross and disappointed I am with this company

I hv been buying silk products from Ellesilk for quite some time. So far I hv bought the 25 momme flat sheets and duvet cover. Personally I prefer to light colours. I usually buy extra sheets as I know someone who can make pillow cases and bolster cases out of the extra sheet. I get 4 pillow cases and 3 bolster cases out of 1 big flat sheet. Also for me I don't feel hot or heated up sleeping on good quality silk sheet. Will continue to buy when the colours I desire are available 😊 Lawrence

Convinced it's a scam. I ordered sheets with express shipping on April 1. April 9 I sent a request asking where they were. April 11 they told me the sheets were originally out of stock but were shipped. I was never told the sheets were out of stock when I ordered them. I asked for the tracking number and they said they do not have one. I understand things are a little hectic with COVID but you still need to tell people things are out of stock. Not having a tracking number is raising red flags. I asked for a refund and my request has been ignored. I am now disputing the charge with my credit card and going back to Lilly Silk.

I ordered a full set of black sheets (1 duvet cover, 2 pillowcases and 1 roundbed sheet), all tailor made. It arrived 3 weeks later, and everything is very well done and fits perfectly! The quality of the silk is amazing. I will definitely order more soon. My special thanks to Helen, who organized everything and agreed to make tailor made sheets, while many other websites said it wasn't possible.

I just wanna start this off as I am a real person from Saskatchewan Canada. I bought two wine coloured pillow cases from this site and had no problems with delivery or the quality of the product. 10/10 would reccomend buying from here. Pillow cases that I bought were true to their size as well!