Ahlem M.
Based on my experience
Based on my experience, I cannot recommend ElleSilk. I purchased a black robe advertised as premium 100% Grade 6A, 22 Momme Mulberry Silk as part of Order #1000029599. I have owned and cared for silk garments for many years and am very familiar with how quality silk should feel, behave, and respond to proper care. The robe appeared acceptable when it arrived, although I personally felt that the fabric was thinner than I expected for a garment marketed as premium 22 Momme silk. I wore the robe once and then hand washed it exactly according to the care instructions. I used cold water and a gentle detergent specifically formulated for silk and delicate fabrics. No machine washing, harsh detergents, bleach, or improper treatment were involved. After this single careful wash, the robe developed significant puckering, distortion, and an uneven texture. I documented the condition with photographs and contacted customer service. In my opinion, the robe did not perform as I would expect a premium Grade 6A, 22 Momme Mulberry Silk garment to perform after one careful hand wash. While I cannot verify the exact composition or grade of the fabric, the quality and durability I experienced were far below my expectations based on the product description. What disappointed me most was not only the condition of the robe but also the company’s response. I provided photographs and a detailed explanation of how the garment had been cared for. However, my refund request was denied on the basis that the issue became apparent only after the robe had been worn and washed. The two pajama sets included in my order were never worn or washed, and I did not request a refund for them. My complaint concerned only the black robe and its performance after normal use and proper care. Order #1000029599