John B.
Read the Small Print - And Then Find Someone Else
I ordered a silk nightgown for my wife from the website and am now stuck with an oversize item I cannot return. The main problem is that most of their clothing is dispatched directly from China and there is no return allowed. This is not stated on the homepage, the product pages, the ordering or transaction pages. It is in the small print on the returns page. The second problem is that they also lie to Chinese customs by indicating this is a polyester item, and it seems genuine silk to me. But, this potentially means that buyers may be held to account for import duties. The third problem is their sizing is all wrong. The 'Medium' I ordered stated that it was size 8/10 for a woman. It is not, it's a 14 minimum. So, not only do they not accept returns, but their sizing means that returns will be inevitable. Except they won't admit them. Which is also in contravention of Trading Standards. So, you have a company that can't measure properly, lies to get through customs, won't accept returns of clothing and are rude when it comes to customer service. I think that should be enough reason not to consider them again. I am normally careful when it comes to this kind of purchase... and I did take care. But even then their deliberate hiding of the truth about their service meant that I was taken in. Avoid!