Firoza N.
Total Rip-Off
Total Rip-Off – Refusing Full Refund for Misleading Item! Avoid this company! I bought a raincoat that is completely different from what was advertised. I sent photos proving it doesn't match their website, but they refuse to give me a full refund. Instead, they have dragged out the process over countless emails, trying to force me into taking a partial refund or store credit, or demanding that I pay for return postage myself.
Response from ElleseandcoOct 5, 2026
Hi Firoza , Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been. Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down. This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you. Kind regards, Sarah Customer Care, Ellese & Co

