Wenzday O.
Not happy
The item i ordered took near enough a whole month to arrive. The coat is fine but it came with holes that I am now having to fix. Not impressed
Response from ElleseandcoOct 17, 2026
Hi Wenzday, Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been. Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down. This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you. Kind regards, Sarah Customer Care, Ellese & Co