ElleseandcoReviews of elleseandco.com

Good website easy to puchase

Easy to deal with. Good price. Price would have been better if you didn’t have to spend €5 delivery insurance on a €25 product. Bought on basis of good reviews.

I bought a portable drive from Ellese & Co. which turned out to be faulty and didn't work as advertised. I contacted customer service and provided photos and a video of the problem, as requested. I clearly told them that I didn't want a replacement and wanted a full refund. Instead, I've been offered a series of partial refunds and store-credit options. I've repeatedly declined these offers and explained that I want to return the faulty product and receive a full refund. Despite this, the same options keep coming back rather than my actual request being addressed. They eventually confirmed that if I want a full refund, I have to return the product to an address in China at my own expense. They estimated the return cost at €25–€50. Their own returns policy contains wording saying that defective products have “No cost to the customer”, while another part says that the customer pays return shipping. So even their published policy appears contradictory. Based on my experience, I'd think very carefully before ordering from Ellese & Co, especially if it's an electrical good.

The garments delivered today (3 weeks after ordering) bear no resemblance at all to what was advertised. I ordered a luxury knitted cashmere lounge set. What was delivered was a 95% polyester and 5% elastane, very cheap and nasty set. It is completely different to what appears on the website even today. It is horrible and I would never even try it on. This is completely fraudulent advertising. I'm disappointed I can't leave a zero stars review or worse. I have now received a response from ElleseandCo - I'm pasting their exact words below. This adds further evidence to my comments that they are complete frauds and scammers. "Thank you for sending the photos. We understand your concern regarding the garments received and how they differ from what you expected based on the website. Instead of going through the process of returning the item, we’d like to offer you two convenient options: ✳ Option 1: 10% Partial Refund You will receive 10% of your order amount back to your original payment method. You get to keep the item – no need to ship it back or wait for return processing. Or ✳ Option 2: 50% Store Credit Receive 50% of your original order value as store credit. Use it anytime on future purchases with us. These options are designed to save you time, effort, and shipping costs — while still acknowledging the issue and providing compensation." Further update - I have had numerous email exchanges with Elleseandco since posting my review. They insist that the garments are returned to an address in China but have provided insufficient details to meet Australian Customs declaration requirements so they can't be mailed. AI(?) staff at Elleseandco respond to my emails politely but there is no resolution. I am completely out of pocket for the nasty garments, seemingly without any way to resolve this. ** AVOID BUYING FROM THIS BUSINESS **

Price and ease of ordering

Good price clear website desgn

Never heard of this brand before. Product is what I was looking for. It was innovative. Looking forward to receiving it.

The ordering process was quick & easy. The product was at a reasonable price & the reviews were positive on both the products & seller.