ElleseandcoReviews of elleseandco.com

I ordered shoes on 16 September (EL7423 ). They were not marked as dispatched until 2 October, but since then tracking shows the order has not moved one centimetre. Elleseandco says: "The fulfillment process typically takes 1–3 days, followed by an estimated delivery time of 7–14 days." 24 days on my order IS STILL NOT IN TRANSIT - there is no change in the tracking information for it. Numerous emails to have only resulted in stonewalling, prevarication, procrastination and pure lies. This is a rip-off. At best the company is incompetent and at worst a criminal fraud. CUSTOMERS HAVE NO RIGHTS AND NO PROTECTION AT ELLESEANDCO. Customer service is non-existent and normally a 'fob-off'. The company refuses to give refunds for goods that they have failed to fulfil in a reasonable time - which is the law in most civilised countries. Absolutely shameful.

I liked the price and the design of the product. I really hope it looks good on me and I like the material as well.

Website very easy to manage. Great information about products. Fantastic prices

I ordered a pair of UK size 8 shoes (EU42) they sent the wrong size EU41 (size UK7) equivalent. I sent an e.mail to advise the company. Whilst acknowledging their error numerous e.mails have failed to result in a replacement ,which was my preferred option. Although the address on the website appear to indicate the the company are of Dutch origin e.mails from them are always timed during the early hours of the morning (UK time) which indicates they are not based in Europe. They have offered a discount to keep the shoes which are too small and do not fit. WHAT!!! Avoid this company they are a bunch of rogues. Further to above they are now offering a 10% refund and I keep the totally worthless shoes (too small) or that I send the shoes back at a cost of euro 50 as they now admit, to China. Avoid this company at all costs. DO NOT BUY FROM ELLESEANDCO you will regret it, totally dishonest Chinese Company UPDATE after a promise to sort this out (see reply)they now offer 30% reduction and keep totally worthless (wrong sized) shoes or send back at cost of Eur50 to me. They just do not get it do they. Avoid this rip off company

Easy to order but would off like a size guide on product page

Great product, price and easy to order!!

The shoes they sent were not the size I ordered. They have refused to refund my money and only offered 30% store credit. They say I can send the items back at my cost - to Asia!!!

Easy purchase experience