ELKLOOK EYEWEARReviews of elklook.com

I ordered glasses over a month ago. I have not received any information that they have shipped or not other than a seemingly generic note on their website about the order processing timeline. I have not gotten any shipping tracking information at all. I have called the number on their website, left phone messages, and I have emailed them inquiring on the order status...I even tried the chatbot on their website. I have gotten absolutely NO response. I don't mind waiting on an order to ship from overseas / China (I've done it several times), but this is the first time a company has provided ZERO information on my order...yet they are happy to take my money! I disputed the charges with my credit card company, showed them documents of my attempts to contact Elklook to no avail, and my credit card company provided a refund! This is not looking good for Elklook!

I ordered glasses on 7/9/26, it is now 8/3/26 and they still haven’t shipped. I tried their chat (which always says offline), customer service email, whatsapp, and social media to reach them for an update and never heard back. I eventually had to dispute the charge with my HSA card. Would not recommend.

Ordered over a month ago and still havent heard anything from them. The status on the website says it has been shipped but no tracking information was provided. Customer service is nonexistent, and in some cases I am unable to log in to the account at all. Looking at avenues to escalate this with my bank if I do not hear anything soon, since most reviews on here state it takes a long time to ship. Unfortunate as I received alot of recommendations from peers. Would not recommend if they cannot even reach out to customers in a timely fashion.

I ordered over three weeks ago. I understand that I chose a handmade frame and prescription lenses, so production could take a while, but under my order on the website, it says production is complete, yet I’ve received no shipping information nor an update on my order. I have emailed them several times this week and gotten nothing. Not even an automated response. Nothing from their website chat, my Instagram DM I sent, or their WhatsApp either. It’s impossible to get a hold of customer service, and everything on their website just tells me to contact them. I’ve tried. No idea how to even go about getting a refund because I would have to get a response to my email first 🫠. Safe to assume it’s a scam. Try Lensalter instead, I got some cute frames online there very quickly!!

Have been waiting at least a month and still nothing. Gave them extra information the asked and haven't heard from them since. Exelated with pay pal now.

I would give ELKLOOK a 10 star rating for customer service if I was able! I have ordered from them several times and their frames, lens and customer support are outstanding. I HIGHLY recommend them as a company! I ordered a pair of glasses that I love and got tons of compliments on. Unfortunately one of the hinges broke after only about 4 months of wear. I contacted them about fixing the part, even offering to do the repair work myself, but instead they completely replaced the pair for me! I honestly did not expect them to be this supportive, as most companies these days do not show this level of integrity and I am thrilled that they did! Thank you for your great designs and care in following up!

Great service.great product

Your staff is very helpful and understanding. Service was great! Very happy with my glasses.