Ruth R.
Major rip off and con
First they sent the wrong glasses with the wrong prescriptions. They they stated they would expedite my order and give me back half of the cost of the glasses Over a month has past and no glasses. Customer support is not helpful. This was a disaster.
Response from ELKLOOK EYEWEARMar 25, 2023
Hello, dear Ruth, We sincerely apologize for what happened. We understand how frustrating it must have been to receive the wrong glasses. After that happened, we reached out to you by email to offer a replacement pair or a full refund at your choice, but unfortunately, we did not receive a solid confirmation. I could only assume that our words made you think we will directly carry out a replacement for you. This whole thing is a total misunderstanding. We are running a legit business, so to make things right we issued a full refund a few days ago. You should receive it anytime now. Again, we want to express our deepest apologies for the situation and hope we can make it up to you in the future. Please don't hesitate to contact us with any further concerns or questions.