ELKLOOK EYEWEARDiscover premium prescription eyeglasses designed to elevate your style and clarity—all at an accessible price. Our innovative AR Try-On System allows you to preview frames in real time, ensuring the perfect fit before you buy. Crafted with eco-conscious materials (think plant-based acetate and recycled metal), every pair reflects our commitment to sustainability without compromising on durability.
ELKLOOK EYEWEAR (elklook.com) has 162 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Dennis H.
The Elklook Santa glasses I purchased are fabulous. I received so many positive comments on them. I have recommended them to so many of my Real Bearded Santa friends. I have actually quit wearing my prescription glasses and wear my Santa glasses all of the time.
My O.
I ordered glasses. Realized immediately that the glasses ordered were too small for my face and I had not requested progressive lenses. Left numerous CLEAR messages that I wanted to exchange my glasses for another pair and use money left over for a second pair. No one ever responded. Weeks later, I received a delivery from Elklook. There is a pair of cheap round shapes in the box but no prescription glasses. They allege that they mailed an original pair of single-vision glasses ($179.70). I have sent more than six emails explaining in detail what I wanted from the start and the fact that I never received glasses. They continually send me an email with a free shipping label to return glasses I never received for a refund. Lastly, they do not honor their discount coupons. DO NOT ORDER FROM ELKLOOK. VERY POOR CUSTOMER SERVICE AND DISHONEST COMPANY.
Response from ELKLOOK EYEWEARJan 2, 2024
We’re sorry for the glasses and customer service that made you upset. Our website was not as good as possible before, but we continually strive to make improvements to our services. We’ve taken several measures to ensure the quality of the products and services. We’ll do our best to ensure customers won’t suffer undue losses from us. If you have any questions or concerns, please contact [email protected] we’ll try our best to solve the problem and make you happy.
Whisky B.
The product is good, the customer service is ok, the return process sucks
Response from ELKLOOK EYEWEARJan 2, 2024
Hi, Now we provide 30-day hassle-free returns and 1-year quality guarantee & free replacement. We’ve taken several measures to ensure the quality of the products and services. We’ll do our best to make sure that customers won’t suffer undue losses from us. You may contact [email protected] when you have any questions or concerns, we’ll do our best to help.
Dorothy
I only purchased frames and am extremely happy with them. I get lots of compliments on my glasses.
Chris H.
Horrible customer service. It is a total hassle to ATTEMPT to get a refund for a defective product. Read the reviews outside of Elklook’s site. The measurements are inaccurate, the glasses are blurry and they do not respond to return requests. I wish I would have looked to outside reviews and would have NEVER ordered. Caveat Emptor.
Response from ELKLOOK EYEWEARJan 2, 2024
We’re sorry for the glasses and customer service made you upset. Now we provide 30-day hassle-free returns and 1-year quality guarantee & free replacement. We’ve taken several measures to ensure the quality of the products and services. We’ll do our best to make sure that customers won’t suffer undue losses from us. You may contact [email protected] when you have any questions or concerns, we’ll do our best to help.
Sippan B.
While the website says "worldwide shipping", it turns out the WORLD in this case only includes the US, the UK, Canada, and Australia. Found some really awesome glasses though which I assume I could have bought if I lived in one of those places, so that's a plus, in theory.
Daniel J.
Would love to order their unique glasses, however they do not respond to inquiries, and with all the bad reviews, I am not going to take a chance.
Response from ELKLOOK EYEWEARJan 2, 2024
Hello, We’re sorry for what happened. If you have any questions or concerns, please contact [email protected] for help, our customer service team will reply to you within 12h.
Haley H.
I placed an order and they cancelled and refunded my order not wanting to honor their own promo code, 😔 basically a scam I've reached out to them directly for an explanation or resolution but it has now been 3 days and they have not replied. Do not purchase glasses from this site. Just go somewhere else. Save yourself the headache .
