Elite Home WarrantyReviews of elitehw.com

I made the mistake to switch to Elite Home Warranty. They are very expensive therefore I thought they were a better company that would take care of my needs. They have been nothing but problems. They always find a reason to deny your claim. It's incredible and disappointing. The customer service managers are rude and unprofessional. I had an issue with a hot tub. it took over 6 months to get the issue kind of resolved. They charged me every time. Then they had to recall the tech like 3 times. It took so long, meanwhile the hot tub sat empty. When I was able to fill the tub back up the pump didn't work. They denied the claim because the reason for failure could be that there was no water going to the pump. The hot tub was completely off no power to it while they repaired it. They made the decision and close the claim without talking to me and then call me today to tell me they closed it yesterday and there was no way to change the decision. They said "I am the manager there is no one else to speak to" everyone I talk to is supposedly a manager. Absolutely terrible business, unprofessional and a scam. Go with a different company. I am leaving the review FOR OTHERS NOT TO MAKE THIS MISTAKE. This company is supposedly accredited with the BBB and they should not be.

I closed on my new home in the state of Maryland on February 18, 2025. As apart of my deal, my seller paid for a one year home warranty. I selected ELITE Home Warranty based on the advertisements. I moved in my home on March 1, 2025, and after reaching back out to my Title Company and Agent, I learned that the home warranty information was sent to my agent. My agent sent me the information on March 5, 2025. She thought that she was cc'd as she had been on every document related to closing. Hence, ELITE had never sent me my policy information. In March 2025, I noticed a leak in my hot water heater so I called ELITE. I did not know that I had to pay $70 to file a claim. I paid it. They sent someone out and called me with a ridiculous offer compared to what I would have to pay. I got a second estimate from Michael & Sons and it was agreed upon by all parties. I have been awaiting this $220 check since March. Every time I call, it's a different estimate on the timeline (regular days vs. business days). Today I called back because I know that I am wayyyyy past 45 days. I called to inquire about the check and how to cancel because this service is horrible. The guy put me on hold to contact finance, who said that I should have the check by June 3, 2025 because of Memorial Day and the Post Office. I told him okay but it sounded as if they hadn't even mailed it out and that I am interested in seeing the post mark date. I then asked about cancellation. He explained that if I cancelled I wouldn't receive the check. I asked for an explanation since it had allegedly already been mailed. He then said that they would void and cancel the check, EVEN THOUGH I PAID FOR THE CLAIM and this occurred during the term of coverage. I asked for someone in leadership and he claimed to be a supervisor. I don't understand a claim/warranty taking almost 90 days meaning the item that is broken can cause additional damage to the home. This is a horrible way to scam new home owners.

The company does not pay the bills. We had a tech go out and find the problem on a no heat call, called EHW to let them know and were instructed to fix the heat. 4 months later still cant get paid for services after get approval over the phone.

This company trys everything they can to not approve your claim, worse experience I've ever had with a warranty company, my first claim 6months into a 13month contract denied for something they are supposed to cover but do anything they can to deny it, took having to wait over 2weeks for a answer #1 waste of money #2 horrible customer service! #3 scam! I'd recommend for u to check there BBB! Choose a different company choose a company that cares about the everyday hard working family's! Cause this company doesn't! Real review from a real person!

April 23, 2024 I purchased a warranty from Elite Home warranty for my retirement house I purchased in Brandon, Mississippi (this is not a rural area). It was $850 with the pool equipment and high end appliance plans included. In August, I had a claim for a clogged toilet and paid my copay, they couldn't find any plumbers who would work with them - so I got my $70 copay refund and I fixed it myself. I thought is was a fluke that they couldn't find anyone, maybe everyone was on vacation. Fast forward to April of 2025 the pool heater went out and I called in this claim and paid $150 copay for them to send someone out to fix it. And again they couldn't find anyone in our area that would work with them. They refunded my $150 copay. At this time I figure it out - they have sold me a worthless policy that they have no contractors lined up with to ever come to my house and provide services. I asked for all of my $850 back, as it is fraud to sell services you cannot provide. I have talked to 3 people trying to get my $850 back and the last gal said she is the top of the line - that anyone above her is management and they won't talk to me. She said if I had asked for my money back earlier they could have given me a prorated refund - but since my policy expires May 29th they will give me nothing. I reminded her that this is fraudulent business practices to take people's money and then not have the ability to offer the services that the customer paid for. She said they will not refund my money.

The company is reliable, kind of slow on communication, i.e. they didn't contact me to renew, but when I had an appliance issue they responded and remedied as promised.

Do not use this company , they take the money and don't render service ( they simply subcontract other companies and then tell you that the item is not covered under warranty). It happened to me already and also in another instance they made me wait on one appointment, and no one showed up. When I called they said that they would investigate but no one did anything or called me back , just a different supervisor every time i ask for one. Like someone else noted they are just a bunch of kids answering the phone. And every time there is someone new answering the phone ( many people there leave because they realize what's going with that company). When I realized how bad they were, I asked for a refund because of their unavailability to render decent service, and they would not refund me, even if I had not used their service once because they bailed on me. I filed a complaint also with the BBB against this company. Do you research and see how many bad reviews are out there for this company and don't believe what they advertise that they have no negative reviews.

I would give less than 1 if that was possible. Absolutely the worst Home Warranty company in the US in my opinion. Their super aggressive salesperson sold us a 3 year warranty and we have had 3 small claims (one with the HVAC, one with the oven and one with a washing machine) so far in the last 14 months. They have denied every single one saying the problem is not a covered item!!!!!!!! You end up paying for the repair yourself and the $70 to them. I tried to get a refund for the remainder of my policy and they told me I would only get $600 of the $1600+ I gave them because they deduct not only the pro-rated portion of the premium but they will also deduct every penny they had to pay on the claims!! The claims that were EXCLUDED. This company is horrible. DO NOT buy this warranty.