Elite Home WarrantyReviews of elitehw.com

Stay away from this company at all costs. I have been with this company approximately 13 months and have another 12 to go due to the price of the extra year being cheaper. I have had 2 claims, one being at hot water heater (12 years of age) and the other a refrigerator. The H/W heater tec they sent said it was shot and sent in the necessary issues. EHW responded back in 4 days and said according to there 39-page contract they would only pay 750.00 toward a new one and it was up to me to have it installed. It took from 03/26/25 to 06/25/25 for me to receive my check. I must have called 10 times to ask where it was. The same thing occurred with my refrigerator on 06/23/25 They sent some jack leg out to see why my refrigerator was not cooling at times and the ice and water not working at times as well. 4 days later they respond that he sent back the compressor bad due to a refrigerant line leaking. I told EHW not sure how he diagnosed that problem since the refrigerator started working fine for the last days. EHW related if I wanted another person look at it, they would reopen the ticket and see if it might be covered. The 2nd service person I called diagnosed the issue with the front board or rear electronic board. Front board operates the ice & water and rear board control everything. EHW sent me the front board and related they would cover the cost of installing it. I paid to have it installed, and I ended up covering the rear board myself. EHW agreed to pay total of $250.00 toward the repair. Having to call again to see where my $250.00 check is. They always say it 45 business days to receive a check. Let's hope it's not another 3 months to be reimbursed as the hot water heater. Folks, if you are searching for a home warranty company, I would highly recommend that you stray from this company.

I called in an AC problem. The technician found the blower wheel separated inside the housing and caused damage to the blower motor…. All internal issues Elite response was “lack of proper maintenance” which is false plus it’s an internal part not accessible to regular inspection. The technician didn’t find or state any maintenance issues… just a part that broke. Elites response was all BS so not to pay for repairs … not trust worthy, no reason to have Elite Home Warranty.

BUYER BEWARE DO NOT DO BUSINESS WITH THIS COMPANY!!!! I purchased this home warranty last year when the previous warranty was about to expire that the seller of the home I brought purchased for me..I chose this company because the ratings stated that they are supposedly the #1 warranty company in the world...THIS WAS COMPLETELY FALSE ADVERTISING. My washer stopped working in May I filed a claim May 12th 2025, I paid the $70.00 claim filing fee and was told a vendor in my area would call within 24-48 hours, 72 hours with no response RED 🚩#1. I called them back and had the request escalated.. A vendor contacted me and an appointment was scheduled for Saturday May 17th, the Vendor contacted me and wanted to reschedule due to the storms we had that knocked out power, no problem I rescheduled for Monday May 19th.. The vendor comes and does his inspection to advise me that the part for my washer that was only 4 years old was no longer available and that he would let Elite Home Warranty know so a decision could be made, the vendor and myself made several attempts to contact the claims department after 3-4 of time calling Elite Home Warranty they informed me what the Vendor had already stated that the part I needed was discontinued and someone from underwriting would call me back... May 26th (which was Memorial Day) I get a phone call stating that my claim was approved and they offered $500.00 for a replacement which I accepted.. I was told that the claim payout would take 45 Business days( no weekends or holidays). (YA'LL DO THE MATH) I let time go by before I started calling the middle of July to confirm there would be no issues and the method of payment. I was told a check would be issued July 31st..Everytime I called they could not offer a check # Red 🚩🚩#2. I called August 1st and was told that the check did not get mailed out on July 31st due to weather and the post office but I was guaranteed that the check was being sent out that day and I should have by August 11th, I called August 11th again no check # could be provided Red 🚩🚩🚩#3 if the check was issued why can't a check # not be given to me... I was offered the option of ACH on August 11th on that call (which I accepted) and was advised by the agent that they had just started back issuing claim payments by ACH.I provided my banking information 2x that week and I have made 6 phone calls this week requesting a supervisor call me and I still have yet to speak with a supervisor. I filed a complaint with the BBB & I am in the process of contacting the Attorney General..... DO NOT do BUSINESS WITH THIS COMPANY THEY ARE A SCAM & RIP OFF....Let's see if I get a response NOW since no one from the company can give me a straight answer and this is me being on HOLD 45 minutes or more each time I call with no results. NOT to mention the $$ I spent going to the laundromat to wash clothes $100.00 a month since May to do laundry 😡🤬🤬🤬. IF I COULD IT NO STARS I WOULD #pissedoffconsumer

102 heat index in GA and this company did not address my my air con issue in several weeks, and when they made their final decision they refused to fix or replace the unit They are using the health insurance play book and kicking claims done the road and finally refusing to pay. Obviously only worried about the bottom line and making as much money off home owners as possible while not caring or wanting to help us …and I’m sure someone is getting a big bonus for the denials Stay away !!!

Terrible, horrible, ridiculous. Don't buy into this warranty. They took an entire month to get back to me quoting from the warranty that excluded my claim.

I had a very disappointing experience with Elite Home Warranty. I canceled my policy within the allowed timeframe and was assured I would receive a refund for the unused portion of the coverage. Despite multiple follow-ups and promises from their representatives, Elite has refused to issue the refund I am owed. Customer service has been unhelpful, evasive, and in some cases completely non-responsive. Each time I contacted them, I was put on an endless hold, and given inconsistent answers. It's been months with no resolution. I chose Elite based on positive reviews, but this experience has shown a lack of integrity and accountability. I expected better from a company that advertises trust and transparency. I'm now forced to escalate this issue through formal complaints. I do NOT recommend this company and would urge others to be very cautious before signing up. If a company won't honor a cancellation policy or basic customer service, it raises serious concerns about how they handle claims or long-term support.

If I could give a minus to all 50 states I would. This company should be behind the jail and under ground!!! Nothing but liars and scammers. They were suppose to reimburse me and I have received nothing. They tried to send a "D" rated company to do repairs and I chose a different company. After several calls and promises. Nothing. I hate to say it, the rating on BBB is all a lie. Turn this company into your Attorney General.

Scammy. After dragging me for 4 months for an oven failure they told me that for claims that were opened in the first 90 days maximum coverage is $300... I opened the claim 60 days in the policy and now it is more that half way in... They are super slow to adress claims and wasting a lot of time and efford co-ordinating for them just to return me $71 and a non working oven. I even paid $70 to open the claim and an $850 policy... Scam Scam Scam...