Elite Home WarrantyReviews of elitehw.com

I called with my first claim last Monday for a broken garbage disposal. They told me I would hear back within 24-48 hours on who they assign to repair it. By Thursday, I'd heard nothing at all. I called back, waited 45 minutes to talk to someone (they do not have a call-back feature to keep you in queue; you have to stay on hold), and was told they hadn't "found" a repair technician yet. I was shocked. Even American Home Shield, which we had for many years until their service began to wane, was always able to have a disposal repair person sent out within 24 hours for such a simple task. After calling again on Friday and at least one escalation on the Elite Warranty side, I received a call late on Friday that they'd found someone to come out on Saturday. The technician arrives on Saturday, takes one look and says the disposal needs to be replaced. Fine, we've had them wear out and replaced by home warranty before under AHS. However, unlike every one of our experiences with AHS where they'd always send someone with a replacement available on his truck, this technician says he has to go back to Elite Home Warranty to ask if they'll cover the replacement. IF???? How is this a question? The warranty agreement says they will either fix or replace a covered broken appliance. The disposal is covered. The technician says he'll have to wait for Elite to let him know, and IF they say yes, he can come back on Monday or Tuesday. IF that actually happens, I'll have had to wait a full week for a simple repair that should have been done on a weekday this past week. Garbage.

Filed my first claim in First week of May and they couldn’t help me because it was the weekend and then during the week they couldn’t find anyone. When the did, it was a person and not a professional. They allowed me to use my own professional but said the max was $500. Then they would reimburse via check and after multiple calls and almost 3 months, I have still not received the reimbursement. The last call I was told that the routing number wasn’t correct by 1 number. My experience with Elite Home Warranty has been very disappointing.

It would be less than a zero if that were an option. The company in my opinion is a complete scam. I purchased a 5 year policy based on promises of "repair or replace" and the "best customer service". I received everything but. The first repair service, an AC repair, cost me $7,500 of which EHW negotiated with me to only pay $750, i covered the balance. Second repair, another AC unit, they tried to do the same thing, but went to $850 of $7,500 but then never sent the check. The last and final straw, a dishwasher went bad, after taking another $70 claim fee, never sent a technician and three weeks later I had it replaced on my own for $1,250. When calling to cancel the remaining 4 years on my agreement, they offered to pay $350 towards the replacement of the dishwasher and sendvthe past due $850. Save your money, find another company or do anything but waste your valuable time and hard earned money on Elite Home Warranty. Each call is 40 minutes or more. Each claim is a headache and more trouble than just dealing with it on your own.

Update as of October 2025. I still have not received payment of $300 from MARCH. Their phones now go to an automated message saying they are having operations problems. They've been telling me for 2 months their banking system is down. What legit business can't access their bank accounts for 2 months?? I think they are in financial trouble and cannot pay claims. DO NOT PURCHASE A WARRANTY WITH ELITE. ********** I purchased Elite in May of 2024 when I first bought my home, based on good reviews. My AC went out literally within the second week that we moved in. At first they sent someone out who said it just needed cleaned and I had to pay for that out of pocket. This person was totally unprofessional and didn't even check all of the things that I asked them to check. It took getting two separate inspections to get to the root of the problem and find out that it was a bigger issue. unfortunately they did not cover the AC because the system was a mismatch of parts and it was chalked up to poor installation, so i had to shell out 10k for a new hvac. I was disappointed but I read the paperwork and it aligned with their contract. Next my washer quit working. They try to send the first AC person out who had wasted my time and money and was not professional to fix the washer and I refuse to have them as the contractor . They did allow me to choose a different contractor had them come out to try to replace it but it was too old to get the part. After it was unable to be repaired they finally sent funds to replace it and I was satisfied. Next I had a plumbing issue and was told they would only reimburse me $300. That was in March and I'm still waiting for my check. They changed their reimbursement policy to no longer include direct deposit and now they will not mail you a check until 45 days after your claim has been approved. It's now July and I still don't have a check. My 1-year plan with them is expired and I will not be renewing. The quality of service and reimbursement process has gone downhill. You have to pay a fee for each claim that you make . They've also promised to have an online customer portal for over a year and as far as I know there is still nothing so it makes it difficult to track your claims. You also don't get any email confirmations when you make a phone call or submit an issue. I was shocked to see how low the scores have gotten on here since I first purchased my plan last year but it makes sense.

Absolute worst company for this service. Been waiting over a week to get a hot water heater replaced. Customer service rep stated that companies don't like to do work with home warranty companies. I see why! Waste of money for sure! Time to chase this with the courts.

Very Disappointed with Elite Warranty! I had an extremely frustrating experience with Elite Warranty, and I feel compelled to share it so others can be aware. My air conditioner stopped working, so I called Elite for help. I was put on hold for almost 30 minutes, which is incredibly frustrating when you're already hot and in need of assistance. When I finally got through, the representative told me they'd contact me within 48 hours. This was not acceptable since it was over 90°F in my house, so I explained I couldn’t wait that long. The response was essentially that this is how they process service requests—no flexibility or urgency. In the meantime, I decided to call a local A/C technician, who came out, added freon, and informed me that the A/C had a leak in the coil. The repair estimate was $1900, and I had to pay $215 out-of-pocket for the freon right away. When I contacted Elite again to ask if they would cover any of this, I was told that leaks are not covered under their warranty, but they would submit the invoice for the freon to see if they could reimburse some of the cost. I felt there was no point in continuing with Elite Warranty if they wouldn’t cover anything significant, so I requested to cancel my service. However, they charged my card again, and when I asked for a refund, they refused. I’ve now had to file a dispute with my bank just to get my money back. In short, I am extremely disappointed with Elite Warranty. Their customer service was poor, their coverage didn’t help in my situation, and they refused to honor a simple refund request. I won’t be using them again and would not recommend their service to anyone.

*** Contractor Warning-Elite Home Warranty *** I want to alert fellow contractors about an unfortunate experience I had with Elite Home Warranty. They approved a repair job and I completed the work in good faith, following all their procedures and documentation requirements. However, they failed to pay for the work as promised, despite multiple follow-ups and confirmed approval. This kind of unethical behavior can hurt small businesses and honest tradespeople like us. I’m sharing this so others don’t fall into the same trap. Be cautious when dealing with Elite Home Warranty. Get everything in writing, and consider avoiding any agreements unless payment is fully secured upfront.

The EHW model is just to wear people out. I've now been on the phone for 40 minutes, and it's told me multiple times that they are "experiencing high call volume". They don't highlight this, obviously, but in their contract, their payout can be "up to 45 days" if that's the case and they don't have a website to log in to as a customer and forget about sending them an email! I've never been on hold for less than 45 minutes. I just call, plug my phone in, and let it go. Sometimes it hangs up at an hour or so, and I just call back. In any case they are just scamming people and it pisses me off a little that I looked at BBB website as I often do to get an idea of what a company has going on with consumers and they still have Elite VERY highly rated which is just not accurate!! In any case, their reply back to BBB was that they had 45 days, which would be June 6. It's now the 17th, and there's NO WAY they have sent a check, though I'm trying to get someone there to actually tell me that. My friend down the hall has been getting the run around for months where they are actually telling her different check numbers that have been sent. Elite is a TOTAL SCAM and I am not going to let up. BBB is specifically supposed to protect consumers from exactly this situation. They have found a way to screw people with totally legal and unethical methods to wear consumers out and add so much time for payment and fatigue from calling that people just give up.