Elite Home WarrantyElite Home Warranty is a different kind of warranty company. Instead of seeing homeowners as data points or streams of revenue, we prefer to see ourselves a service-based business. Our goal is to provide the best home warranty coverage.Each day, we work with homeowners around the country who are in distress. The basics of a home warranty service agreement is that we fill in the gap, providing a layer of protection when appliances and systems have aged out or break down due to normal everyday use. But we go way beyond that.Elite Home Warranty can help you care for your home and prevent small issues from becoming expensive headaches.Visit our website or call us to learn more about how our home warranties can help homeowners.
Elite Home Warranty (elitehw.com) has 189 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Showing 2 reviews with 2 stars · Clear filters
Mark B.
They do not cover package units. I found out the hard way... Sales did not mention this. Also, every HVAC unit is independent, meaning they need to cover each one separately - where other companies cover them all. Customer service is good, I will give them that.
GEP
There is no way to file or view the status of a claim online. They frequently are unable to assign a tech for repairs within the agreed upon timeframe (24-48 hours). When I call to make or follow up on a claim there is usually nobody available or I've had to wait on hold for 20-25 minutes before being transferred to an answering service. I'm so disappointed by this company. That said, the reps with whom I've spoken Jane been polite and did their best to try to get answers.