Elite Home WarrantyReviews of elitehw.com

Did an appliance repair for them, they DON'T PAY YOU!

I wish I could give ZERO stars. I signed up for Elite Home Warranty in September 2024, believing their promises of comprehensive coverage for all my appliances, regardless of age. The sales rep sold me on their "top-rated" BBB status, claiming they were better than all other home warranty companies. Based on these claims, I forked out $2,300 for a 3-year contract. The reality couldn’t have been more different. When I received my 31-page contract, I was shocked to find that the first few pages 1-3 were filled with useless ads, like a free home security system, etc. pages 5-7 was the agreement and in large bold max payout per year for each appliance. And the rest of the "service agreement" was buried in fine print on pages 8–31. What’s worse, the large, bold coverage terms they advertised were intentionally misleading. I never expected to be hit with so many hidden exclusions buried in fine print. In March 2025, when my water heater broke, I called them expecting to be covered up to $2,000, as promised. I paid the $70 service fee, thinking the rest would be handled. A plumber came out, determined the heater was unrepairable, and submitted a $1,850 quote for a replacement. After waiting hours, I was told Elite would approve only $750—completely contrary to what was clearly stated in the contract. When I questioned this, the representative told me to refer to page 26 of the contract, where it states that water heaters over 10 years old are only covered for $750. This was never explained during the sales process, and the contract buried this crucial information deep in the fine print. It’s clear that Elite Home Warranty intentionally misleads customers into thinking they’re covered for major repairs, only to hit them with drastic payout limits when the time comes. Elite is nothing but a scam! They will lure you in with empty promises, then leave you high and dry with small payouts and countless exclusions. They don’t care about their customers—they care about collecting your money. I’m stuck with them for two more years, but I’m done trusting anything they say. I wouldn’t recommend Elite Home Warranty to my worst enemy. The sales representatives are dishonest, deceptive, and clearly have no interest in delivering on their promises. If you value your time and money, stay far, far away from this company!

I have been paying them month since February 2024.Only gave one star because I had to. This was the worst company I ever had to deal with. I call for dishwasher on January 3,2025. They said I have to wait until.15th which is my monthly payment day. The tech comes said I new a new machine. Elite would call me. They never call . I had to call them . Said they were going to send a check next business day. Call back it got change to 30 days.Call again it got change to holiday included. Call again weekends too. On the 34th day after the kept bullshit me. Mind you my dishwasher is sitting in my middle of my kitchen. I called and they said It's still being processed. So 2month 15 day still no check for me to buy dishwasher. .But They want me to make another monthly payment again. This is breach of our contract. They are are just theive !!!.I BBB because they gave accredited as good company. Well can't trust them now either.March 24,2025. They sent me my check for my dishwasher. The date on check was March 5,2025. I thank you BBB fm& Trustpllilot for help making this right.

A provider was found quickly to fix my dryer, the provider had great communication and worked with me to come at a time when I would be home. I appreciate that the warranty company worked with the provider to fix my appliance the same day! It always helps getting life back to normal and everything working properly. Bryan coordinated everything for me and was very good at keeping me informed

The quick response and completion of the work order. Paul and Bryan were super helpful and when there was a brief snag it was all straightened out quickly.

They do not cover AC/heat units for your home. In fact, they cover very little. It's a scam, like so many of them. I would never use this company. They just rejected my claim for my 11-year-old AC/heat unit. $10,000, and I get no compensation for the home warranty. NOT COVERED.

I spoke with Mr. Ray Kahn, who was extremely patient and explained everything and took time every step of the way! Offered all the helpful advice I needed! I’m looking forward to being with Elite for years to come! Extra bonus for me was the great price!

I joined because of the good reviews. First experience so far is horrible and I would not recommend. It’s clear they’ll take your money and not honor your claim. So disappointing. Stay clear.