Elite Home WarrantyElite Home Warranty is a different kind of warranty company. Instead of seeing homeowners as data points or streams of revenue, we prefer to see ourselves a service-based business. Our goal is to provide the best home warranty coverage.Each day, we work with homeowners around the country who are in distress. The basics of a home warranty service agreement is that we fill in the gap, providing a layer of protection when appliances and systems have aged out or break down due to normal everyday use. But we go way beyond that.Elite Home Warranty can help you care for your home and prevent small issues from becoming expensive headaches.Visit our website or call us to learn more about how our home warranties can help homeowners.
Elite Home Warranty (elitehw.com) has 189 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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189 approved reviews, newest moderated first
Melissa V.
I had a great experience with Elite Home Warranty! My AC issue was handled quickly and professionally by the technician they hired everything was fixed properly and without any hassle. The customer service reps were also incredibly helpful throughout the entire process. They kept me informed, followed up regularly, and made sure everything was taken care of. I really appreciate the support and efficiency. Highly recommend Elite Home Warranty!
Jesus P.
Refrigerator Repair - Included Compressor on their coverage list. They charge you $75 to have someone diagnose the repair but then make the excuse that the Compressor is part of the sealed system. Also says Leaks of any kind. Tech never even checked compression or for leaks in the compressor. No OIL coming out anywhere of the compressor. DO NOT SIGN UP, DO NOT PAY IN ADVANCE ANY FEES!
Thomas
The Rep I dealt with. Very personable and answered every question!
Kathryn C.
THIS COMPANY IS A SCAM. Absolutely Do Not Recommend. My experience with Elite Home Warranty has been nothing short of a nightmare. I contacted them on March 5 regarding an issue with my AC/Heat system and specifically requested they contact a company I trust to handle the service-I was told when I signed up that I could use my own choice of technicians. I made this request to two different representatives. Instead, Elite contacted a completely different company without my consent. That technician replaced a connector, which fried my entire system. I ended up having to pay out of pocket to replace the whole unit—something that could’ve been avoided if Elite had simply followed my instructions. Even worse? No one returns calls. I’ve reached out multiple times, and the communication has been sketchy and evasive. When I finally got through, they told me they wouldn’t take responsibility and that I should try to get reimbursed from the company they hired. Absolutely unbelievable. I was told when I signed up that I could use my own technicians—that was a lie. I’ve asked to cancel my warranty and get a refund. I paid for three years in advance and they are offering to return $300 even though I have paid thousands. I asked for a manager to respond to my emails and it's been a week with no response. I'm so disappointed. Save yourself the stress and money. I would never recommend Elite Home Warranty.
Denise F.
I had 2 have the shower head replaced due to a leak. After the job was finished they refused to pay saying that replacing a shower head is an upgrade. They left me with a $450 bill. I will never do business with them again. I was with them 2 years after paying $82 a month. I went back to choice home warranty. I went over the bill with them and they said they would have covered it.
Jillian and Brian L.
Great customer service.
michaele P.
Very helpful, answered all my questions
Joanne
Knowledgeable sales rep