Elite Home WarrantyElite Home Warranty is a different kind of warranty company. Instead of seeing homeowners as data points or streams of revenue, we prefer to see ourselves a service-based business. Our goal is to provide the best home warranty coverage.Each day, we work with homeowners around the country who are in distress. The basics of a home warranty service agreement is that we fill in the gap, providing a layer of protection when appliances and systems have aged out or break down due to normal everyday use. But we go way beyond that.Elite Home Warranty can help you care for your home and prevent small issues from becoming expensive headaches.Visit our website or call us to learn more about how our home warranties can help homeowners.
Elite Home Warranty (elitehw.com) has 189 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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189 approved reviews, newest moderated first
Bob C.
They started out nice, with a Great BBB Rating, one reason I bought it. First two small claimed were handled then on one they asked I pay $295 then they never reimbursed, said Check Pending but never sent it. I paid for a claim but they never sent sny one and now seem gone out of business.
Dr Peggy L.
I was just notified by the State of New York this company is declaring bankruptcy! Well DESERVED GUYS! I'VE TRIED FOR MONTHS NOW (at least 10 months) TO GET A REFUND ON A HOME WARRANTY POLICY THAT I HAD WITH THIS COMPANY. I CANCELLED THE POLCIY WITH 3 MONTHS LEFT UNTIL IT EXPIRED SINCE I SOLD MY HOME. THIS COMPANY IS EXTREMELY UNETHICAL....THEY EVEN CALLED TO TELL ME I WOULD RECEIVE THE REFUND AND THEN NEVER FOLLOWED THROUGH WITH IT. I TURNED THEM IN TO THE INSURANCE COMMISSION FOR THE DISHONEST PRACTICES THEY CONTINUE TO HAVE.....BUT HAVE YET TO HEAR BACK ABOUT ANYTHING!
Gary
I would have selected zero stars, but that wasn't available. Terrible customer service. Long wait times, and they wouldn't live up to the promise of allowing me to use a local HVAC company instead of sending one located 70 miles away. I guess that's why they filed a Chapter 7 petition in November 2025, and I still have a year on the contract.
Dennis
This company declined coverage on conditions that should have been covered, then when they DID cover a dishwasher, they said it would take 45 days to pay the claim. This was not part of the agreement. Evidently the 45 days was for them to get out of Dodge because they disappeared and never paid. How can they improve? For starters prosecute their CEO.
Selim F.
This company did a shady business. They fled away with all customers' money. Can anyone put them in jail for years of cheating, plundering?
Tee99
Void at all cost if not you will lose your monies. The stories are the same for thousands of customers. We lost deductibles for service calls, claims not processed, and premiums paid for multiple years plans. The company didn't meet those years for the applicable plans and didn't refund the monies for the remaining months or years of those plans. There was an agreement made with Elite Home Warranty and Better Business Bureau to refund monies for my 3yr plan and Elite Home Warranty didn't comply.
Raymnd P.
tenant built in microwave could not be repaired . called after three days to be told to provide a direct deposit. of $250. that's going on 2.5 months. Call numbers have tech difficult or put on hold with another # or another my policy has been cancelled. great scam con artist in NYC. I file a complaint with NYC consumer complaint. waiting on them too.
Chuck
The company has disappeared and I am only 2 years into a 5 year plan.