Elite Home WarrantyReviews of elitehw.com

This company is a scam. Do not give them any money. They don't answer phone and you will wait on hold for an hour only to have the call automatically dropped. They should be in jail for fraud.

Scam company! Do not trust them or sign any contracts. They don’t pay contractors, they don’t answer calls, and they will not deliver the services you are paying for. Stay away!

I come from a customer service background and I only reserve bad reviews to keep others informed. Here's what you can expect by signing up for an Elite Home Warranty plan. I was without a washing machine for an entire month and I still have not received payment for the claim payout and am having to sit on hold 40+ minutes to find out why I haven't been paid. The phone center dropped the call I called back and am being told the company is having issues and to email. You can expect 30–60-minute wait times to get through to someone. You can expect to be shuttled around to multiple "Concierges." When you request to be escalated to a supervisor they minimize the request and do everything in their power not to. Then they say they've notified their supervisor and they will get back to you. They do not get back to you not once in the 6-12 calls I had with their employees. There are several staff that are short, not considerate and do not acknowledge urgency.You can expect no email updates on the progress. You can expect having to repeatedly call them. My last two claims I have had to call in a total of 6-12 times. For 2 claims. You can expect to have to call them and the vendors they connect you with repeatedly. The last claim I submitted they Confirmed I was scheduled with a washing machine repair shop and that they'd call me. They did not. I had to call Elite Home Warranty again get the number of the vendor and call them directly. Then the vendor fumbled the scheduling twice. So I had to call back Elite Home warranty and request a new vendor. To sum this up. I filed a BBB complaint and my payout finally was confirmed for the claim, but wait there's more. I was without a Washing machine for a Month. To top that off. I was told I had to wait 45 days to receive the payout. That puts the issue at 2.5 months since reported to payout and technically I still haven't even been paid so as of now it's 2.5 months since the issue started and to final resolution. Spend your money as a consumer elsewhere. This is one of the worst customer experiences with an organization I've ever experienced in my personal life and my career. I've re-opened my BBB complaint.

Have been trying to get a resolution on a claim since May. I cannot get through on their customer service line, have talked to management and promised money that has never come. Horrible service. DO NOT get a home warranty through this company.

Extremely poor customer service. Awful customer experience. They do not stand behind their work. Now I cannot get anyone on the phone.

Our company was contacted by Elite Home Warranty to do a few work orders and we have yet to be paid. It is impossible to get a hold of anyone at this company. No one replies to our emails or returns the calls. They are taking advantage of free labor and refuse to pay for the work. Do not support this company, absolute scam!

1-Star Review: Avoid at All Costs Elite Home Warranty sells the dream but delivers a nightmare. They make big promises when you're signing up—fast service, responsive support, and comprehensive coverage—but once they have your money, the story changes completely. Terrible communication: Good luck getting a straight answer from anyone. Every call gets bounced around, emails go unanswered for days (if ever), and their reps seem more interested in avoiding responsibility than helping. Service delays: Claims take forever to process, and when they finally send someone, it’s either the wrong contractor or a no-show. Repairs that should take days drag on for weeks or even months. Fine print traps: They’re experts at finding loopholes to deny claims. Things you were assured would be covered are suddenly “not eligible” due to some hidden clause. It feels like a scam. Do yourself a favor: don’t waste your time or money. Elite Home Warranty is anything but elite.

I would not recommend Elite Home Warranty. Calls go unreturned, hold times are incredibly long and often disconnect, and their “concierge” service is far from top-tier. Service providers lack a direct line to approvals, as they’re in the same customer queue, which slows everything down. Even worse, Elite failed to notify my assigned service provider of the scheduled date. That delay was on them, yet they offered no flexibility or accountability. Approvals for simple work take 24–48 hours, which is unacceptable. After 15 months of a 3-year plan I purchased for $1,650, I requested cancellation. Instead of processing it, they told me to wait for someone from a “cancellation department” to call. Based on the contract, I’m owed $1,032.43 (21 months prorated plus the $70 copay I paid). I'm still waiting for the alleged "cancellation department to return my call after I conveyed to Valerie Diaz (rep I thought was processing my cancellation) that I have no problem writing and expressing my discontent. Save yourself the time, stress, and money. This company is not delivering the service they advertise.