Elite Home WarrantyReviews of elitehw.com

The worst home warranty service I have ever experienced. Do not answer calls. On hold for half hour and longer. Took them 3 months to issue check they promised. Haven’t got any response for the email sent three weeks ago. I want to cancel the plan but there is no one to talk to. About to take legal action.

ELITE HOME WARRANTY IS APPARENTLY OUT OF BUSINESS AND THEY OWE ME 900$

I have not received any response to my emails and there has been no answer on the phone, I have not been able to arrange my contractually-agreed service. I checked online and at the Better Business Bureau and it shows that they have been having major service complaints for the last 6 months. Most of the BBB complaints are due to no company response to emails and calls resulting in inability to obtain services, payments, contractor payments, and contract refunds in spite of the complainants pursuing resolution for periods of months. Therefore after 10 days with no response, I asked that they cancel my service plan and send me a prorated refund for the remaining term as provided for in the contract: "B. The Agreement Holder has the right to cancel the Agreement at any time without incurring a cancellation fee. In the event of cancellation, the Agreement will be prorated, and any unused portion will be refunded." I received no response so far. I will be following up with the state's attorney.

I cancelled my warranty around July 10th 2025, was told would receive a refund of $1000.00 within 45 days, haven’t received at the time of this email. Can someone please respond, I’ve sent several emails with no response, if your trying to contact me my cell phone will say most likely scam, please leave a voicemail. If no response by 10/31/2025, I will be contacting my attorney and Better Business Bureau, this needs to be removed from internet if information is false? Elite Home Warranty is experiencing a temporary interruption in its customer communication platforms, and customers needing the quickest response are advised to email. The company is currently available in all states except California and Wisconsin. • Communication issues: There is a temporary interruption with customer communication platforms. • How to contact: For the fastest response, customers should email with their service agreement number, home address, and phone number. • Availability: The company is available in all states except California and Wisconsin. • Contract details: o There is a 30-day waiting period after purchase, which may be waived with proof of an existing policy. o Contracts are for 12 months. • Coverage and claims: o There are no limits on the number of claims, but there are payout caps per item and per category. o You can use your own licensed technician, but the company's 90-day workmanship guarantee will not apply.

What can be done about this business. I made a claim in August about my Generator. They accepted my $150 co-pay (Generator was an add on after purchased so the co-pay was double? 1st I had heard of that) Then, never heard anything again concerning getting a repairman to the house. I call and finally get in contact with a representative. They stated I could contact a repair person myself then let them know what was wrong with the unit so they could determine if it was covered or not. I spoke to a technician, he asked me for the warranty company info. as he has been burnt before by these companies. After 3 weeks the repairman stated unless I agreed to pay his service call price he would not be able to help me because he cannot get in contact with anyone at Elite Home Warranty. I have yet to be able to contact via phone nor email. It is obvious they are out of business. As per my original question, has anyone else attempted to do anything legally against this company or do you know if there is a 3rd party company involved. Thank You!

I've paid for services not yet received. They withdrew monies from my acct on 9/18/25, it's now 10/19/25 and I've not received,or been contacted by anyone since. I am now ready to proceed with legal actions.

When I contacted Elite for a home warranty, I should have known it was too good to be true. I was told that I could choose my own service provider, but later found out it was only if they could not find someone first. I was also told that I got the first month free, but I had to pay an upfront fee and could not use the service for 30 days. Then, when I did file a claim, the first time it was for my AC unit. I was told that because of the amount of time that I had been a customer, I was not covered, but to show good faith, they would at least pay the $200 for the freon that was needed. I never received that reimbursement, and we had to pay $1700 out of pocket for the repair. The second time we placed a claim, it was for a leak. The plumber says that because there was too much pressure coming into the house, a piece had popped off the water heater, and because the problem originated from outside, fixing the inside leak was not covered. The pressure coming into the house originated from outside, so we were told it also was not covered. But, as a sign of good faith, they would cover replacing the piece inside, which would be $300, but we were responsible for the remaining $800. There was no way around it, so we agreed. We were told that a check would be sent to us within 45 business days. After the 45 days had passed, we still had not received a check and were told that it was coming. After waiting another 2 weeks, I requested to cancel the policy and was told that if I canceled, then I would not receive a check that I was supposed to have already received. Mind you, I had been with this company for a year and a half. It was very disheartening to me that when I expressed my dissatisfaction that there was no attempt to retain the relationship. I was very unhappy with the customer service. I was attempting to be understanding about the situations and probably would have stayed with the company if they had shown a little more empathy and care for me as a customer.

If I could give them a 0 I would. This company is a TOTAL SCAM. They don’t use qualified companies to come out and do the work. We put in a claim and never received a call. After 4 days I called them back and was told “they’re still working on getting someone out” After a week NOTHING. I asked to speak to a supervisor, and was given the run around. After 3 weeks a supervisor finally called back. I told her we are not happy with the service they provide and want a full refund of what we paid upfront. She said they would send a refund check of $500. We would receive in 45 days. That has come and gone … NOTHING. When you call their 800# there is a recording saying “they’re having technical issues “ DO NOT USE THIS COMPANY