Looking for professional makeup at an affordable price? e.l.f. Cosmetics is just the place for you. Shop for as little as $1 for all the beauty products you could ever need!
e.l.f. Cosmetics (elfcosmetics.com) has 307 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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MR
Tried to order 3 times, 3 times the package tracking ceases to update, and it always stops with «awaiting dispatch». One can only guess what happens to them?? Company offers refunds as they are not able to ship replacements. Customer service is unhelpful and very very slow..when you ask for information on tracking they provide new tracking numbers. How can a package that is already (supposedly) shipped change its tracking number??This cannot be a serious company. Buyer beware.
Anoniem
I placed an order that I paid for but have not received an order confirmation or anything, I really hope to get a refund or confirmation so that I can still get my order. Find this very odd especially for a company like elfcosmetics.
Téa L.
This website has to be the biggest hassle I have ever dealt with when ordering cosmetics online. I was sent to multiple different pages telling me random information. I changed the currency about 7 times the website was not catching on. I kept being warned that products in my cart were not available in my country yet no one would mention which one. After one hour of trying to order 3 simple products on the elf cosmetics website, I've been absolutely drained. Quite frankly I am done I do not recommend it. Get your products at the pharmacy.
Bianca M.
Ordered 10 days ago and still despite being charged they haven’t even shipped the order yet. I wish I read the reviews here before ordering :/
Emma
Daughter bought item dec 31st, no dispatch as of yet and now they have taken second payment from her bank, will be doing a charge bk via debit card as looking at these reviews looks like a regular occurrence , shame on you!!
maariyah
I ordered £28.10 worth of makeup on the 30th of December and they charged me twice! Once in December and once in January 5th! You charged me twice Elf. I also tried reaching out via customer service, no response. I tried DMS, emailing, tweeting, EVERYTHING! It says you charged me for £28.10 twice and it’s pending. So does this mean you are going to take the money twice? This is very upsetting as I am not getting an answer and my money is being taken from me when I didn’t buy this again. I have seen the Instagram comment section and many other people are having the same problem and you aren’t responding to their DMs. I will never shop at elf again and I am telling all my family members that I recommend elf to about this.
Shari
My God I wish I’d checked here first!!! Just figured a well known name so never thought to as I would with a company I’d never heard of. 10 days and counting and nothing shipped so far. Same robo message whenever I inquire. Just ridiculous and I feel a total fool. Ironically I placed an order early this afternoon for some makeup on Walgreens.com NOT E.L.F) and guess what??? Yep… already shipped! I’m my experience and those of many I wish I’d read before here, I would highly recommend not wasting your time or money. Update- after posting this review I see today that the order has shipped. Hallelujah-thought I’d kissed $30+ goodbye. We will see if it actually arrives and how long it takes 1/10/2023 - Make up order arrived in full. I used this morning and can't say I'm overly impressed with the Halo Glow Liquid which was what I was most looking forward to.
jenna
They do not answer the phone and resolve nothing through email. Hire people that will ACTUALLY do their job and do it right if you want to be successful.
