e.l.f. CosmeticsReviews of elfcosmetics.com

I like some of the products, but if you are in a hurry don't order from the website. It's almost two weeks and the shipping update has not changed from the day I ordered

It's my second order and with the first everything was okay. I liked cosmetics so decided to try more. The main item was a sunscreen and to get a free delivery added some other stuff to try. Parcel arrived in 8 days which is very pleasant but...there was no sunscreen in it!!! So I wrote on Contact Us page and via emails - no response at all!!! Will I buy from them again? I dont think so :(

I like some of their makeup, but BUYER BEWARE of purchasing directly from E.L.F. as they do not have a return policy. I will never purchase directly again and purchase from Ulta as they allow returns. I spent over $100 and like a couple of items

Although I gave them my shipping address, via Apple pay, their delivery service (Whistl Parcels) did not get it and my parcel was automatically sent back (order Number: MEU00374850). Now my daughter will be without birthday present in a few days. I have sent them an email but no reaction yet... In the end the parcel came through. So now 3 instead of 1 stars.

Review of e.l.f. Tinted Lip Gloss I’ve been using e.l.f. products for over a year and have always appreciated their focus on quality, affordability, and hypoallergenic ingredients. I’ve generally had great experiences, which made me feel confident in trying their Tinted Lip Gloss. Unfortunately, this product caused a severe allergic reaction for me. At first, I wasn’t sure the lip gloss was the issue, as I’ve never had problems with other e.l.f. products. But after using it, I experienced significant swelling and irritation, which required medical treatment from my GP. Managing the reaction was tough, as I had to stop using all skincare products to prevent the inflammation from worsening. As someone with atopic eczema and highly sensitive skin, it was disappointing to learn that some ingredients in this product might trigger issues for people with similar conditions. I think it would be helpful if e.l.f. added clearer labels to indicate which products are safe for sensitive or eczema-prone skin. This would make it easier for customers to make informed choices. I also sent an email to the CEO and e.l.f. customer service about my experience and concerns but never received any acknowledgment. I am highly disappointed by the lack of response—it made me feel that my feedback wasn’t valued. I’ve also noticed others on social media, like TikTok, sharing similar experiences with certain e.l.f. products. While I’ve managed my reaction with medical support and don’t plan to take further action, I hope the brand takes feedback like this seriously and reviews their formulas and labeling. I still like e.l.f. as a brand, and this experience won’t stop me from using their other products. However, I really hope they improve communication and take steps to ensure their products are safer for all skin types, especially for those of us with sensitive skin.

[Germany] I received the wrong foundation shade which I forwarded to customer service. I got my 9€ refund the same evening 👍 I am now wary about ordering from their store again, but I can upload receipts from other retailers (like Douglas) to redeem Beauty Squad points, which is a nice gimmick. I tried it, it works.

My God I wish I’d checked here first!!! Just figured a well known name so never thought to as I would with a company I’d never heard of. 10 days and counting and nothing shipped so far. Same robo message whenever I inquire. Just ridiculous and I feel a total fool. Ironically I placed an order early this afternoon for some makeup on Walgreens.com NOT E.L.F) and guess what??? Yep… already shipped! I’m my experience and those of many I wish I’d read before here, I would highly recommend not wasting your time or money. Update- after posting this review I see today that the order has shipped. Hallelujah-thought I’d kissed $30+ goodbye. We will see if it actually arrives and how long it takes 1/10/2023 - Make up order arrived in full. I used this morning and can't say I'm overly impressed with the Halo Glow Liquid which was what I was most looking forward to.

The makeup isn’t that great. The Camo powder shade of tan was actually orange. For the price, this might be okay for young teenagers just starting to use makeup. If you are a little older or with skin issues this might not be for you. However, the brush set was excellent for the price. The shipment came in a timely manner and was packaged VERY well.