e.l.f. CosmeticsReviews of elfcosmetics.com

After only two uses, I developed a severe reaction across my face, ears and neck, with extremely swollen eyelids. I had to go to Urgent Care and was prescribed six days of systemic corticosteroids. I understand that allergic reactions to skincare can happen. That is not why I am leaving a negative review. What disappointed me was e.l.f.’s response. I repeatedly asked to speak with Product Safety or a medical/dermatology advisor. Instead, I received standard replies offering first a $17 refund and then $50 in free products — neither of which I had requested. My request for qualified guidance was never answered. If a makeup brand wants to move seriously into skincare, it needs not only the products and marketing, but also the expertise and processes to support consumers when something goes seriously wrong.

Terrible cosmetics. The lipstains (Cherry Cola, and Left on Red) are exactly the same colour. They are extremely drying because it's essentially coloured water and they don't blend in - the colour just sits in the natural grooves of your mouth; rather like you have just eaten a slush puppy - awful! The Incredi-curl mascara is so gloopy. You need to wipe off the excess off the wand and the opening with every use so just a massive waste, really. There's a reason this company is so CHEAP. Complete waste of money.

I am so disappointed with this company. I love their primer, have even recommended it to friends. I don't wear make-up everyday so when it seemed empty I bought a new one, but recently I was like HEY, I just bought this and it's gone already! Opened it up to see the false bottom, the amount of actual product is miniscule. Congratulations ELF, you have inspired my very first product review! You lost a costumer for life.

This review is specifically for the holy strokes micro fine brow pen. Twice now I bought this pen in the color taupe. Both times no color came out. It's like either dried up or too light to see. I want a brow pen for blondes that isn't red toned, that actually works! Can any cosmetics company do that??? What year is this? When it comes to blonde brows, you are incompetent ELF! And your product is a waste of my hard earned money!

Meine Frau die sonst keinerlei Probleme mit Kosmetik hat hatte nach der erstmaligen Benutzung der E.L.F. Mascara eine schwere Augenentzündung entwickelt die Fachärztlich behandelt werden muss. Die Mascara war circa 1-2 Wochen alt - also frisch. Der Arzt sagte sie solle diese mitbringen und die Mascara roch sehr scharf & chemisch. Quasi verdorben. Meine Frau wurde dann über einige Wochen ärztlich behandelt, durfte sich in der Zeit nicht schminken und dann war alles wieder gut. Die besagte Mascara wurde dann entsorgt. Später kaufte sie erneut eine neue E.L.F Mascara diesmal eine andere Sorte. Und das gleiche fing von vorne an - diesmal allerdings von Tag 1! Meine Frau hat die Mascara sofort entsorgt. Danach hatte sie keine Probleme mehr. 2 Mascaras der gleichen Firma lösen massive Entzündungen am Auge aus. Das ist absolut inakzeptabel! Scheinbar sind die Produkte Keim/Bakterienbelastet. Meine Frau kannte die Marke E.L.F bis dahin nicht und wird sie nicht mehr benutzen. Es gibt zahlreiche Beschwerden zu Entzündungen nach den Produkten. Das geht einfach nicht. Diese Marke ist nicht sicher.

I decided to buy a whole cart of products online because it's slightly cheaper than in store, and stores never have the full range of products and color options. This was an incredibly frustrating experience trying to shop on the Canadian website. It’s glitchy, overloaded with pop-ups, doesn’t save your cart, and constantly redirects to the US site. When I finally got to checkout, Shop Pay/login didn’t work, so I had to check out as a guest—which meant my points weren’t tracked to my account. Trying to resolve things with customer service was just as disappointing. Both phone and email support felt apathetic, with mostly generic, lacklustre responses that didn’t address the issue. To make things worse, I was told I couldn’t cancel an item before it shipped, yet other items in my order were later cancelled anyway. Overall, a very poor experience—the low price isn't worth the hassle.

Brow pencil absolutely dry in 2 days. Waste of money.

Do not let the physical size of this bottle fool you. The outer clear plastic container looks like a standard, full-sized foundation bottle, but it is an absolute trick. ​I took the empty bottle completely apart and discovered that the actual product is housed in a tiny, thin inner plastic cup that holds a fraction of what you think you are buying. It ran out incredibly fast. While the company legally prints the fluid ounces on the label, the heavy false bottom and massive double-walled plastic casing are intentionally designed to make the product look twice its actual size on the shelf to mislead consumers. It’s a massive waste of plastic and highly predatory marketing. Avoid this and buy from a brand that uses transparent packaging!