Looking for professional makeup at an affordable price? e.l.f. Cosmetics is just the place for you. Shop for as little as $1 for all the beauty products you could ever need!
e.l.f. Cosmetics (elfcosmetics.com) has 307 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Binks M.
I am a vegan and consistently used elf cosmetics over the years. I went online today and discovered they no longer include reviews with their products . I wonder if someone else bought the company considering how terrible the reviews are here.
Shannen
This company has the worst customer service I've ever experienced. I haven't received response from the company at all, I didn't even get speaking with anyone. There is no contact number for the company, fill out the contact Us section no response, Facebook profile also no response. I purchased on the 3rd of January. Have not received my products. Shipping said that it was with courier, then its scheduled for delivery then misdirected multiple times until there was no longer any updates for 7 days. I contacted Whistl who are the company who sorts the package and he said it's with a courier who they don't use, he was even confused himself he said that he doesn't know where it is. I honestly don't have a clue where my package is! I just want my money back at this stage. Boycott this company, I would never deal with them again!
Mary G.
Ordered 2 little bronzers from elf, and still waiting even though they charged me 4.99 for p&p. They haven't even emailed me to say it's been shipped. If they don't let me know anytime soon I will be dending a refund.Not happy,should have read the reveiws first and I would not have ordered. Awful company, they don't even answer emails. Do not order from this ELF,.
kelly
I didn’t even want to give it a 1 star it’s not even worthy of any stars… i ordered stuff over a week ago and spent a lot just so i got free shipping as i am based in the UK, the status is still sitting at the warehouse, keep getting random emails from some winner up site saying i need to pay a shipping fee! i’m still waiting for the parcel to come, wouldn’t even try and contact them as they never respond to emails, all you get is sorry we’ve elf’d up! don’t even answer your query! they have already taken the money from my account which i think is silly because i’ve paid for something i haven’t even got! no-where in the UK sells the stuff i have ordered so thought ordering through them would be best.. you put your order/tracking number in the track my parcel which is on the site and all you get is we have no information go back and try again… i should of read the reviews before ordering
Saffron Mcgowan H.
I ordered on the 12th of December. It's now the 20th and only now is my order status at dispatched but awaiting picking up package by the courier. I ordered from 3 different cosmetics company's 5 days after and received my items 2 days later. Nobody responds to emails, so don't bother until you're ready to give up and get a refund. It's disappointing at how slow this is. I could have got this from a different supplier and I would have been using it a week ago
Jada
No dispatch email, no delivery, no reply to the various emails I have sent. Nothing. Quick to take the money from me though.
Tasnim
This company doesn't deliver products on time and most importantly, they do not respond to any emails/messages. Took almost a month to receive products that were of no use at that time.
SSS
Seriously? There is no return for orders! If you make an order and change your mind, there is no way to return the item(s) — horrible customer service.
